We are happy to assist you regarding bookings, tickets, baggage or special services. You will find answers to frequently asked questions (FAQ) online here.

Service Center

If you have any questions regarding your ticket or rebooking, please contact our Service Center.

Important information

Please not the following points:

  1. Due to the increase of calls there could happen longer waiting times to reach the call center.
  2. Please avoid call-backs for the confirmation of your already booked flights. You will get a confirmation email by the booking system.
  3. Please also use our online services for the booking of extra services or additional seats.

    Therefore please open the following links in Chrome or Firefox:

Thank you for your understanding.

Phone Number
Austria:0820-898797 (0,20 €/min. incl. VAT)
Denmark:0787 72825 (4,9 cent/min. incl. VAT)
Germany:01806-959590(0,20 € / call incl. VAT from a German landline, mobile phone charges in Germany max. 0,60 €/call incl. VAT.)
Finland:0931579405 (4,9 cent/min. incl. VAT)
France:0821 770193 (0,12 €/Min. incl. VAT)
Netherlands:020 811 0777 (0,039 €/min incl. VAT)
Norway:800-11263 (free call)
Turkey:+90 444-0-797 (0,09 TL/min. incl. VAT)
Sweden:08-50 639542 (PSTN)
Switzerland:+41 900 444797 (0,36 CHF/min. incl. VAT from a landline)
Italy, Roma06 976 285 70 (0,039 EUR/min. incl. VAT)
UK, London020 349 985 70 (0,039 EUR/min. incl. VAT)
Belgium, Brüssel02 808 59 46 (0,039 EUR/min. incl. VAT)
other countries:0090 - 444 0 797

Special reservations & requests

Our Service Center is happy to help you with any requests regarding seat reservation, transportation of sport equipment or animals and special needs service.

  • Please download here our registration form for special needs
  • Please download here our registration form for unaccompanied minor (UM) service, sport equipment and transport of animals

Should you have further questions about special reservations or special requests, please do not hesitate to contact us via e-mail to or call our hotline at +49 (0) 1806 95 95 90. (0,20 €/call incl. VAT from a German landline, mobile phone charges in Germany max. 0,60 €/call incl. VAT.)

Baggage Irregularities

  • Please click here for more information regarding damaged or lost luggage.

Group requests

  • Our group reservation is very happy to assist you with any kind of group reservation starting as of 10 persons. Please click here to reach our group reservation form.

Invoice requests

  • For invoice requests please click here.

Contact Us

At SunExpress, achieving satisfaction throughout your whole journey with us is one of our key goals. Please feel free to send us your comments, enquiries or grievances by filling the Feedback form here. Every mail is registered in the system with a specific reference number and then is evaluated and replied in a short time by taking Customer satisfaction into consideration after all necessary research is done.