25th November 2016
Jens Bischof succeeds Jaan Albrecht as Managing Director of SunExpress
On 24 November 2016 the Supervisory Board of SunExpress appointed Jens Bischof as Managing Director of SunExpress, a Deutsche Lufthansa/Turkish Airlines joint venture, with effect from 1 January 2017. Jens Bischof succeeds Jaan Albrecht, who in agreement with the Supervisory Board is leaving the Executive Management effective 31 December 2016.
İlker Aycı, Chairman of the Supervisory Board of SunExpress, commented: “We are pleased that Jens Bischof accepted this position. The company will benefit from his extensive knowledge of the airline industry and relevant experience in the tourism sector. We are delighted that in Jens Bischof we were able to bring a highly experienced manager on board who will successfully expand the business of SunExpress in the markets that are important for us, primarily Turkey and Europe.”
In his current position as Executive Vice President Sales, Jens Bischof (51) is in charge of the worldwide sales of all network airlines in the Lufthansa Group. In his dual role, as Chief Commercial Officer he is also responsible for commercial operations at Lufthansa’s Frankfurt Hub. Prior to this, he was a member of the Lufthansa German Airlines Board.
Jens Bischof was born in Frankfurt/Main on 5 November 1965. He holds a degree of business administration (Dipl. Betriebswirt) from the University of Applied Sciences (AKAD) in Rendsburg and a master’s degree in Management from McGill University in Montreal, Canada.
Jens Bischof began his career with Lufthansa in 1990 working for Lufthansa Cargo. After holding various positions in different Lufthansa Group divisions, he took over the responsibility for the post-merger integration of SWISS International Airlines into the Lufthansa Group, in March 2005. Bischof moved to New York in 2006 as Vice President, The Americas, from where he headed Lufthansa’s sales organization and airline operations in North and Latin America for five years.
Jens Bischof is Vice Chairman of the Supervisory Board of Lufthansa AirPlus GmbH (Neu-Isenburg, Germany) and Vice Chairman of the Advisory Board of Miles & More GmbH. Until 2016, he was also a member of the Board of Directors of JetBlue Airways Corporation (New York, USA) and a member of the Supervisory Board of SN Airholding (Brussels, Belgium). Furthermore, Jens Bishof is Vice President of the Advisory Board of BTW (Bundesverband der Deutschen Tourismusindustrie) – the Federal Association of the German Tourism Industry – and a member of the Board of Deutsche Zentrale für Tourismus (DZT) – the German National Tourist Bureau.
Media Relations SunExpress: Claasen Communication, Hindenburgstrasse 2, D-64665 Alsbach, Germany, tel. +49 – (0) 06257 – 68 781, fax 68 382, www.claasen.de, firstname.lastname@example.org
16th August 2016
SunExpress becomes first airline to receive Trusted Shops quality endorsement for its website
Holiday airline becomes one of 20,000 certified online shop
SunExpress, a joint venture holiday airline from Lufthansa and Turkish Airlines, is pleased to announce it has been awarded the prestigious European Trustmark guarantee from Trusted Shops. This means that its online customers are protected (when purchasing their flights online) of a completely secure and reliable shopping process. The airline’s website www.sunexpress.com is now one of 20,000 certified online shops in Europe – and the first airline – where customers can purchase with warranty.
“For a strong brand in the online community, security is paramount, “ said Roland Thiemann, Manager Marketing and PR of Trusted Shops GmbH. “Security and trust are fundamental concerns of consumers and sunexpress.com has ably demonstrated that it is worthy of our quality seal.”
“We are very proud of this recognition from Trusted Shops,” said Thomas Bornschein, Senior Manager Marketing & Business Segments at SunExpress. “For over 25 years, our airline has enjoyed a high level of confidence from our clients. They have that same trust in our online shop, which is an important part of our successful multi-channel strategy. Through our new Trusted Shops Trustmark customers can fully rely on SunExpress when purchasing flights online. We will also use the opportunity to collect our customers’ reviews and evaluate internally and externally in order to optimize the customer experience permanently."
Founders of Trusted Shops, Jean-Marc Noël, Ulrich Hafenbradl and Thomas Karst, first pledged their commitment to increased security for online shopping – the Trusted Shops Guarantee – in 1999. Their evolved Trusted Shops Trustmark is a combination of a comprehensive audit by legal experts, solution-oriented customer service and financial protection to designate trustworthy shops.
Through the Trusted Shops customer reviews, companies can be awarded stars for delivery and customer service. They can also leave a comment to report on the experience they’ve had when shopping. In this way, consumers provide each other with guidance and give online retailers the opportunity to continuously improve their goods and services.
Founded in 1989, SunExpress has grown to be one of Europe’s leading leisure specialists. Today, the airline carries about eight million passengers per year operating a fleet of 72 Boeing 737 aircraft. The airline serves the UK with twice weekly flights from London Luton Airport to Izmir on the Turkish Aegean Coast.
SunExpress, based in Antalya and Frankfurt, is a joint venture of Lufthansa and Turkish Airlines. The airline carried over eight million passengers in 2015 and achieved a revenue of more than one billion Euros. Its network embraces 115 destinations in Europe and Turkey, as well as routes in Northern Africa and in the Middle East. Its fleet of 72 aircraft includes the Boeing 737-800. In 2014 SunExpress ordered 60 new Boeing 737-800 aircraft, which are being delivered through to 2023.
(f.l.) Thomas Bornschein (Senior Manager Marketing & Business Segments SunExpress), S.H. (SEO & Personalization Specialist SunExpress), Ingmar Dorp (Senior Key Account Manager Trusted Shops GmbH), Alessandro De Marco (Account Manager Key Account Unit D/A/CH Trusted Shops GmbH) and Sebastian Ohlig (Project Manager/Key Account Sales Trusted Shops GmbH)
19th February 2014
The choice is with the passenger: SunExpress facing the future with a new fare and service concept
SunEco, SunClassic and SunPremium: three different fare levels – Innovative wireless inflight entertainment system – Entertainment and catering orders on board using own mobile phone, laptop or Tablet
Sun Express, the joint venture of Lufthansa and Turkish Airlines, will be introducing a new fare system in summer based on graduated fares with different services. Passengers can choose between three fare levels, ranging from the most inexpensive flight without any additional services, right through to the premium offer with many extras: SunEco, SunClassic and SunPremium.
SunEco offers the most favourable price and includes a baggage allowance of at least 20 kilograms. Further services such as meals, seat reservations and excess luggage can continue to be booked as in the past at www.sunexpress.com. Passengers who decide in favour of SunClassic will receive a free seat reservation, a snack as well as a non-alcoholic drink on board and can take 25 kilograms of luggage along with them. When booking the SunPremium fare a seat is reserved for the passenger with extra leg-room between the seats (XLeg seat). Further features of the new premium fare are the choice of a high-quality hot meal, an increase of ten kilograms in the luggage allowance, as well as check-in on the previous evening at most German airports as well as in Zurich. A change to the SunClassic and SunPremium fare can be made on payment of a fee.
Modern Inflight entertainment above the clouds
In summer this year, SunExpress will become the first airline worldwide to introduce the wireless inflight entertainment system from the Irish company "Media inMotion" (www.mediainmotion.aero). The exact start-up date depends on the official licensing. All passengers will then be able to access an onboard network via their mobile devices (mobile phone, laptop or Tablet), where films, magazines and newspapers, games and much more will be available – and do so quite individually. Via the new inflight entertainment system, passengers will also be able to inform themselves about the destination and book offers like excursions, hire cars and hotels for their stay while still on board. With these new possibilities, the holiday airline will be a pioneer in its field in the area of entertainment technology. A further highlight is the possibility to order food and drinks directly from the crew using one's own mobile device at any time.
Extended catering offer
An extended choice of fresh hot and cold food will be available as of this summer on board and can be ordered in advance at the SunExpress webpage (www.sunexpress.com) or from the call centre. This also applies to passengers who have booked their travel with a tour operator. Drinks as well as sweets and snacks are available for as little as 1 Euro in direct onboard sale. An additional offer of food for children is also on the programme, so that even the smallest passengers really feel at home. In addition to the well-known services like Priority Check-In and Priority Boarding, in future there will be further surprises for families travelling with children.
19th February 2014
Significant order from SunExpress: Holiday airline signs contract for the purchase of 50 new Boeing aircraft
40 firm orders for the B 737-800NG and B 737-8 MAX, as well as ten options Subsidiary of Lufthansa and Turkish Airlines lays foundations for the future
The German-Turkish airline SunExpress (Antalya/Frankfurt) has made an important decision for the further development of the company: the joint company of Lufthansa and Turkish Airlines has recently placed orders for 50 aircraft from the manufacturer Boeing, including 40 firm orders and ten options. The order includes 25 jets of the B 737-800NG (New Generation) and 15 B 737-8 MAX, which is currently being further developed by Boeing as the latest model in this production series which has been successful for several decades. The option applies to ten B 737-8 MAXs.
"We are moving towards the 25th anniversary of our airline and are now setting the course of our further development in future, which is clearly targeted for profitable growth. For the first time, SunExpress has made a decision to purchase aircraft on a large scale. Up to now, the majority of the fleet consisted of leased aircraft. Only six of the current 63 SunExpress aircraft are owned by the company. In the present market environment purchasing is considerably more economical than leasing. 24 years ago we have started to fly tourist to Turkey with brand-new B 737, ten years later the company began to operate the new released B 737-800NG. Now, with the new orders SunExpress starts renewing its entire fleet and also adds the latest achievement of Boeing, the B 737-8 MAX aircraft," said SunExpress managing director Paul Schwaiger. "We have laid an important, stable foundation which to a great extent will secure the further healthy development of SunExpress. The decision in favor of Boeing was reached as a result of the better offer, but also on the basis of the outstanding cooperation ever since the foundation of SunExpress 24 years ago."
“As an all-Boeing operator, SunExpress has built its’ quarter-century of success on the Next-Generation 737,” said Todd Nelp, vice president of European Sales, Boeing Commercial Airplanes. “Today’s record-order for additional Next-Generation 737s is testament to the value of these airplanes bring to SunExpress’ fleet, while the purchase of the 737 MAX lays the foundations for the carrier’s ambitious growth in the years ahead.”
The new aircraft will be delivered gradually between 2015 and 2021. The latest generation of medium-range jets take the current requirements of environment and climate protection into account, use 14 percent less fuel, produce less noise and emissions and, thanks to many technological innovations, require much less maintenance than their predecessors. SunExpress will in future continue to have its traditional market in Turkey with the greatest choice of Turkish destinations in its program which are served from Germany, Austria, Switzerland, France, Scandinavia and other countries. Further growth sectors are the Egyptian holiday destinations on the Red Sea flown to and from Germany, as well as business with package holiday partners to sunshine destinations all over Europe.
19th February 2014
SunExpress again with strong result and 18 percent revenue growth in 2013
Record sales of 890 million Euros – 6.7 million passengers – Seat load factor over 84 percent – Successful reorganisation with structures of a medium-sized airline
SunExpress, the joint venture of Lufthansa and Turkish Airlines, was able to sustainably strengthen its profit in the 2013 financial year and at the same time to advance the reorganisation to handle a larger volume of business at a fast pace: the airline which is based in Antalya on the Turkish Riviera and Frankfurt am Main successfully presented itself as an international airline which currently has around 2,800 employees from 25 nations and operates a fleet of 63 Boeing 737-700/800 jet aircraft.
With revenues amounting to 890 million Euros, SunExpress registered a record volume of business in 2013, representing an increase of 18 percent compared with the previous year. The airline carried 6.7 million passengers. Here, in favour of a healthy growth in the yield, there was a decline of 13 percent which was also planned on this scale through a reduction to the seats offered in the off-season and reorganisation of the domestic business sales at Istanbul/SAW. In 2013 the SunExpress fleet conducted a total of 44,047 flights with 121,121 block hours.
"2013 was the most successful financial year to date for SunExpress in which – thanks to a convincing team performance and boosted by our tour operator and individual customers – we achieved healthy, profitable growth. The registered sales, as well as the load factor of over 84 percent on our aircraft are two decisive indicators of that," according to Paul Schwaiger, Managing Director of SunExpress. "In this connection, the strengthening of our position in the tourist core business in Turkey and the successful development of German ‘SunExpress Deutschland’ with new services to Egypt and other regions was particularly important to us."
Regular growth through targeted wet-lease business
In addition to the two business segments of tourism and inner-Turkish traffic, in order to achieve a better balancing of the seasonal holiday traffic, for about two years now the wet-lease business has been part of the business model of SunExpress. The operation of aircraft for AnadoluJet, the low-cost brand of the partner Turkish Airlines, under the operational responsibility of SunExpress, also contributed to the increase in turnover. With the wet-lease segment, SunExpress primarily covers the inner-Turkish route network and, despite the reduction in its own connections, can thus offer a regular flight programme to Istanbul and Ankara.
2014: new routes, more aircraft
For the current financial year, SunExpress can look forward to further increasing demand from the tour operator and individual customers. In summer 2014 for the first time jets with German SunExpress registration will be stationed at the airports in Hannover and Nuremberg, further aircraft will be added in Stuttgart and Munich. Not only for the Turkey core business, the airline will be offering more flights. For vacation trips to Egypt, SunExpress is the leading airline with destinations on the Red Sea like Hurghada and Sharm el Sheikh. A new feature are the charter flights for tour operator customers from six German cities to the Greek islands of Crete and Rhodes. Also still on the programme is Spain with the Canary Isles and Majorca, Tunisia and North Cyprus.
January 14, 2014
SunExpress offers new route from Stockholm to Izmir
Two weekly nonstop flights from Stockholm to the bustling Aegean city of Izmir - Holiday carrier SunExpress offers Swedish and Turkish travelers a new direct connection to Turkey
The new Stockholm-Izmir route will be inaugurated on April 20th with two weekly services on Thursday and Sunday.
"For several years now we have seen a constant increase of travelers from Stockholm Arlanda to Turkey. Demand continues to look strong, and we are happy that SunExpress will be flying to Izmir on a regular basis," says Kjell-Åke Westin, Airport Director of Stockholm Arlanda Airport.
SunExpress was founded in October 1989 as a joint venture, which is equally owned by Turkish Airlines and Lufthansa. With its main hubs in Antalya and Izmir SunExpress carried about 7 million passengers in 2013 to 93 destinations – both on scheduled as well as charter flights.
“SunExpress has always been present in the Swedish market by connecting Antalya with several Swedish cities. We are now looking forward to further expand this commitment with two weekly flights from Stockholm to Izmir,” says Andreas Thams, Director Commercial from SunExpress. “We are inviting all our guests to explore the numerous historical locations in Izmir and indulge at endless sandy beaches of the beautiful Aegean Region of Turkey.”
SunExpress has a modern fleet of currently 28 Boeing 737-800 under own operation and 34 Boeing 737-800/700 aircraft operating in wet-lease for Anadolu Jet and Turkish Airlines with a total capacity of approximately 11.000 seats. The route to Stockholm will be served by the 737-800 every Thursday and Sunday leaving Izmir at 6:15 a.m., arriving in Stockholm at 9:00 a.m. SunExpress departs from Stockholm at 9:50 a.m. arriving in Izmir at 2:30 p.m.
Flights can be booked through www.sunexpress.com, via Amadeus, our distribution partner Yellowsky and local travel agencies.
January 7, 2014
SunExpress can now also be searched through momondo
Metasearch engine searches SunExpress’ entire flight programme starting right now
SunExpress, the holiday-flight specialist airline, and momondo (www.momondo.com), the online travel search engine, have embarked on a broad-scale partnership: in addition to its traditional partnerships with tour operators and travel agencies, the German-Turkish airline (a joint venture between Lufthansa and Turkish Airlines) is now also making its entire flight programme searchable via momondo’s metasearch engine, which lists the routes to Mediterranean destinations as well as the domestic SunExpress connections within Turkey. Momondo compares billions of prices on flight, hotels and travel deals, while SunExpress contributes their current daily rates, including availability.
The partnership primarily supports the increased penetration of SunExpress into Scandinavia. There, the airline offers a growing number of non-stop flights between airports in northern Europe and destinations in Turkey. At the same time, momondo has significant market share within the travel metasearch engine arena in Scandinavia in particular.
“Our partnership with momondo is an important component of the e-commerce strategy of SunExpress, which is to be stepped up in 2014. There are already some partnerships with well-known travel search engines, which link up interested browsers directly with the user-friendly booking process from SunExpress. With its growing significance and its attractive price-performance ratio, SunExpress is the first choice in these travel search engines for potential travellers”, says Thomas Bornschein, Manager of Online & Ancillary Sales for SunExpress. “In all of our collaborations the travel search engines benefit from an expanded and stable range of flights and destinations on offer, while SunExpress has the chance to attract new customers and boost its profile.”
Momondo has developed an excellent reputation for itself among the travel metasearch engines since it launched in 2006. The company has been endorsed by the media including the New York Times, CNN, NBC, London’s Sunday Times, and the renowned Frommer travel guides. In a comparison of travel metasearch engines carried out by the Stiftung Warentest a year ago, momondo came out the winner. In Denmark, the search engine was named as one of the best websites out there by the consumer magazine “Think”.
December 20, 2013
SunExpress offers new route from Helsinki to Izmir
Holiday carrier starts weekly direct flight from Finland to the Aegean coast in May 2014
SunExpress, a subsidiary of Lufthansa and Turkish Airlines, will introduce a new weekly route from Helsinki to Izmir its summer schedule 2014. The weekly service will run every Thursday; inaugural flight will be on May 1st, 2014. The route to the capital of Finland will be served with a Boeing 737-800 leaving Izmir at 6:30 a.m. and arriving in Helsinki at 10:15 a.m. SunExpress departs from Helsinki at 11 a.m. arriving on the Aegean coast at 2:45 p.m. Tickets can be booked through www.sunexpress.com or local travel agencies.
“We are very happy to welcome SunExpress to fly between Izmir and Helsinki. It’s important we have more and more flight connections and people have plenty of choices when they decide their destinations. At the moment we’re developing the airport to the next level and I am sure that guests travelling with SunExpress enjoy our high-quality services at the airport in summer. Welcome to Helsinki, SunExpress!” says Ville Haapasaari, SVP, Director of Helsinki Airport.
“SunExpress has always been present in the Finnish market by connecting Antalya with several Finish cities. We are now looking forward to further expand this commitment with the weekly nonstop flight from Helsinki to Izmir,” says Andreas Thams, Director Commercial of SunExpress. “We are inviting all our guests to explore the numerous historical locations in Izmir and indulge at endless sandy beaches of the beautiful Aegean Region of Turkey.”
SunExpress was founded in October 1989 as a joint venture, which is equally owned by Turkish Airlines and Lufthansa. With its main hubs in Antalya and Izmir SunExpress carried about 7.95 million passengers in 2012 – both on scheduled as well as on charter flights. The airline has a modern fleet of currently 52 Boeing 737-800 and 10 Boeing 737-700 aircraft with a total capacity of approximately 11,000 seats.
Further details on the website www.sunexpress.com.
Helsinki Airport: Finavia provides and develops airport and air navigation services with focus on safety, customer-orientation and cost efficiency. Finavia's comprehensive network of 25 airports enables international connections from Finland — and to different parts of Finland. Helsinki Airport is the leading Northern European transit airport for long-haul traffic. Revenues in 2012 were EUR 359 million, and the number of employees 2800.
New service on sunexpress.com
SunExpress and ParkCloud offer car parking at 18 airports
SunExpress, a joint venture of Lufthansa and Turkish Airlines, has signed an agreement with ParkCloud to further extend the diversity of services on sunexpress.com. The vast content of ParkCloud's online booking system with its extensive network of car parks is now available to SunExpress passengers, who can book airport car parking on the airline’s website prior to their actual trips.
The new service complements the range of offers on sunexpress.com like car hire and hotel reservations. Parking spaces are available to book at 18 airports in Germany, Turkey and Austria, with plans to extend the service to France, the Netherlands and Switzerland in the very near future.
“We are thrilled to cooperate with ParkCloud. This new service helps our guests to save time and money and to start their travels without stress” explained Thomas Bornschein, Manager of Online and Ancillary Sales at SunExpress. “Over the past months we have enlarged the variety of offers on sunexpress.com. Once a pure flight portal, the website has become a comprehensive holiday booking site with travel packages, individual car and hotel deals and much more from renowned partners. Airport car parking from ParkCloud is a perfect complement, which brings additional value to our customers.”
Mark Pegler, Managing Director of ParkCloud, said: "We are delighted to launch this new partnership with SunExpress. ParkCloud is already the market leader in providing bookings to car parks across the EU, and with recent developments, now going beyond the borders of Europe. We are excited to be working with this dynamic airline."
Established in 1989, SunExpress is one of the leading airlines with service from Germany and other European countries to Turkey, with some 7.65 million passengers flying in 2012. SunExpress also operates flights to Spain, Egypt and Tunisia as well as to a large number of domestic destinations within Turkey.