Before Travelling
Conditions of entry to Turkey for German citizens
Status: as of 10.08.04. each passenger is responsible for adhering to all rules and regulations concerning passports, visas, customs and health requirements currently in force.
As a tourist you may stay in Turkey without a visa for up to three months.
A valid passport or identity card suffices for entry to Turkey. Children must be listed in the passport of one parent accompanying them or travel with their own child’s passport. A child’s passport is accepted without photograph for children under 10 years of age; a photograph is required for children between 10 and 16 years of age.
German children of Turkish parents need a German child’s passport in all cases.
Costs and disadvantages due to incomplete travel documents are exclusively the responsibility of the passenger. We recommend that you check all necessary travel documents well ahead of departure.
You may obtain further information from the Foreign Ministry, the Turkish embassy or a Turkish consulate.
Non-German citizens can obtain information on the applicable regulations at a Turkish embassy or consulate.
Transfer and transit passengers
All passengers who disembark aircraft at airports in EU countries, such as transfer passengers who will make direct connections between two different flights or transit passengers who will depart from an airport on the same flight than that on which they arrived, are subject to the security controls according to the EU restrictions on carry-on/hand baggage and liquids.
Those passengers are kindly requested to bear this information in mind when purchasing any kind of liquid or duty-free product from Duty-Free Shops at airports and on board aircraft that their purchased items/goods can be confiscated by EU officials.
EU security regulations for carry-on baggage
Travel documents
Each passenger is responsible for adhering to all regulations and rules (e.g. passport, visa, customs and health requirements) in force as they relate to a particular journey.
Costs and disadvantages due to incomplete travel documents are exclusively the responsibility of the passenger. We recommend that you check all necessary travel documents well ahead of departure.
Seat reservation
Seats are allocated when you check-in. However, you can reserve a seat in advance at a charge of €20 per Person (one-way flight is €10 per seat).
The service is only available on SunExpressr flights with Sunexpress flight number (XQ) and with a SunExpress aircraft.
Passengers traveling with infants under two years old as well as severely handicapped passengers with their chaperon can book seats in advance with prior notification at no extra cost.
"XL seats"
XL seats (exit row seats) can also be reserved. This service is only available on SunExpress flights with a Sunexpress flight number (XQ) and SunExpress aircraft.
As of 1st of April, 2010 XL seats (exit row seats) can also be obtained for Domestic flights at check-in in exchange of 15TL per person / one way.
However, due to legal considerations, these seats can not be occupied by
- children under 12 years of age or persons accompanying them
- passengers with pets on board,
- expectant mothers
- people who are not fully mobile or who otherwise fail to meet the safety requirements for these seats for some other objective reasons
Furthermore, you must be willing to assist the crew in an emergency. This implies that you are capable of following instructions provided by the crew in German or English. We reserve the right to check you in or move you to other seats if so required by security regulations. The reservation fee can not be refunded in such cases.
All passengers are requested to reserve 3 working days prior to travel date their seats. Please contact our service center. You will receive immediate confirmation after processing.
As of 1st of April, 2010 XL seats (exit row seats) can also be obtained at check-in in excahange of 15TL per person / one way.
Special care for handicapped and sick passengers
To ensure that a handicapped or sick passenger’s flight takes place without complications, assistance adapted to individual needs should be planned well ahead of time.
At the end of the page you will find the registration form for our support service. Please send it no later than three working days prior to departure at our special reservation.
Seat reservation
For passengers whose ability to walk is severely restricted, we provide seats that make getting into and out of the seat as well as getting up during the flight easier as the armrest can be lifted. Reservations for these seats, including for one person accompanying the disabled passenger, are made free of charge. Please understand that seats in the exit rows, in the first row and aisle seats are not available for such assignments.
Providing a wheelchair and assistance with boarding
To help ensure that the required degree of assistance is provided on the ground and in the air, standardized designations describing the degree and extent of a disability have been defined by the IATA.
IATA designations for the degree of a passenger’s disability:
Passenger with a slight mobility handicap (needs assistance within the airport building to/from aircraft, is able to use a bus on the apron and can take stairs independently, needs no assistance in the cabin to/from seat and to/from toilet) | |
WCHS (Wheelchair – S for Steps) | Passenger with a severe mobility handicap (needs assistance within the airport building to/from aircraft, is not able to use a bus on the apron and cannot take stairs independently, needs no assistance in the cabin to/from seat and to/from toilet) |
WCHC (Wheelchair – C for Cabin Seat) | Passenger completely immobile (can use passenger seat with back rest in upright position, is unable to cover distances alone, e.g. in the cabin to/from seat and to/from toilets – paraplegia/hemiplegia, multiple sclerosis, etc.) |
BLND | Blind passenger |
DEAF | Deaf passenger |
DEAF/MUTE | Deaf and dumb passenger |
The number of passengers with reduced mobility travelling without accompanying person is limited for each flight to ensure the safety of these and all other passengers.
Carriage of wheelchairs
Wheelchairs or other aides linked to a passenger’s physical disability are transported in addition to the free baggage allowance (free of charge) in the aircraft’s hold.
IATA designations for passenger-owned wheelchairs:
WCMP | Manually-operated wheelchair |
WCBD | Battery-operated wheelchair with leakproof gel/dry battery |
Exact dimensions (depth x width x height) and weight are requested at the time of reservation.
Carriage of guide dogs
Certified trained guide dogs belonging to blind or deaf passengers can be carried free of charge in the cargo hold (AVIH) or in the passenger cabin. For safety reasons, the capacity in the passenger cabin is limited for each flight.
The requirements for carriage in the cabin include a confirmed registration, a muzzle and all required documents.
Information about import regulations, border documents (e.g. blue EU animal passport), public health certificates, inoculations, duty regulations abroad, etc. must be obtained by the traveller.
Please can contact our call center regarding any questions on "special care".
Registrations for special care should be made well ahead of time and at least 3 working days before departure, including proof/copy of the disabled person’s ID.
Please download registration form here.
Turkish Domestic Flights – Passengers who needs wheelchair / ambulift service
Passengers who needs to use wheelchair and/or ambulift (vehicle which ease boarding of our handicapped passengers to aircraft) may use these services free of charge by presenting a medical report which is not older than 10 days or “Handicapped ID Card” given by national authorities.
In case of failure to provide necessary documentation, passengers can use these services by paying the defined service fee. Our passengers who are coming from an international flight and continue on a domestic flight are subject to same procedure. You may contact SunExpress ticket offices or our call centre for service fees and detailed information.
As of 1st of April 2010, above mentioned services can be requested from our call center, ticket offices and travel center im excahnge of 20TL / 120TL.
