Before Travelling
Conditions of entry to Turkey for German citizens
Status: as of 10.08.04. each passenger is responsible for adhering to all rules and regulations concerning passports, visas, customs and health requirements currently in force.
As a tourist you may stay in Turkey without a visa for up to three months.
A valid passport or identity card suffices for entry to Turkey. Children must be listed in the passport of one parent accompanying them or travel with their own child’s passport. A child’s passport is accepted without photograph for children under 10 years of age; a photograph is required for children between 10 and 16 years of age.
German children of Turkish parents need a German child’s passport in all cases.
Costs and disadvantages due to incomplete travel documents are exclusively the responsibility of the passenger. We recommend that you check all necessary travel documents well ahead of departure.
You may obtain further information from the Foreign Ministry, the Turkish embassy or a Turkish consulate.
Non-German citizens can obtain information on the applicable regulations at a Turkish embassy or consulate.
"On connecting flights to egypt (to Hurghada via Luxor/from Luxor via Hurghada) the maximum duration of stay is limited to 90 days and selling tickets ex egypt is not allowed. Direct flights are excluded from this regulation."
There you can look up the visa responsibility in Egypt.
Transfer and transit passengers
All passengers who disembark aircraft at airports in EU countries, such as transfer passengers who will make direct connections between two different flights or transit passengers who will depart from an airport on the same flight than that on which they arrived, are subject to the security controls according to the EU restrictions on carry-on/hand baggage and liquids.
Those passengers are kindly requested to bear this information in mind when purchasing any kind of liquid or duty-free product from Duty-Free Shops at airports and on board aircraft that their purchased items/goods can be confiscated by EU officials.
EU security regulations for carry-on baggage
Travel documents
Each passenger is responsible for adhering to all regulations and rules (e.g. passport, visa, customs and health requirements) in force as they relate to a particular journey.
Costs and disadvantages due to incomplete travel documents are exclusively the responsibility of the passenger. We recommend that you check all necessary travel documents well ahead of departure.
Seat reservation
Seats are allocated when you check-in. However, you can reserve a seat in advance at a charge of €20 per Person (one-way flight is €10 per seat).
The service is only available on SunExpress flights with Sunexpress flight number (XQ, XG) and with a SunExpress aircraft.
Severely handicapped passengers with one accompanying person can book seats in advance with prior notification at no extra cost.
"XLeg seats"
XLeg seats (exit and first row seats) can also be reserved in advance a seat at a charge of €40 per Person (one-way flight is €20 per seat). This service is only available on SunExpress flights with a Sunexpress flight number (XQ, XG) and SunExpress aircraft.
XLeg seats (exit and first row seats) can also be obtained for Domestic flights at check-in in exchange of 20TL per person / one way.
However, due to legal considerations, these seats in the exit rows can not be occupied by
- children under 12 years of age or persons accompanying them
- passengers with pets on board,
- expectant mothers
- people who are not fully mobile or who otherwise fail to meet the safety requirements for these seats for some other objective reasons
Furthermore, you must be willing to assist the crew in an emergency. This implies that you are capable of following instructions provided by the crew in German or English. We reserve the right to check you in or move you to other seats if so required by security regulations. The reservation fee can not be refunded in such cases.
All passengers are requested to reserve 3 working days prior to travel date their seats. Please contact our service center. You will receive immediate confirmation after processing.
Children and family service
This service includes a free baggage allowance of 10kg for infants between 0 and 2 years, free baby buggy service, free carriage of push chairs/buggies, baby cots and car child seats. Our aircraft are equipped with baby changing tables and if you need your babys milk or meal heated, please ask our cabin staff who will be delighted to help.
By guaranteeing yourself seats in the front row (€20 per seat one-way) you can also take advantage of a baby cot. Usage is for babies up to a maximum weight of 11kg and only for seating Row 1 A/B/C. (Please note that in some aircraft the baby cot is in row 2 D/E/F; for further information please contact travelcenter@sunexpress.com) Please note that only 1 baby cot is available on board of each aircraft and confirmation is subject to aircraft change.
Please find the PDF application form here.
Children Travelling Alone (UMs)
Children are always our special guests. We work hard to make them feel comfortable onboard our aircraft. For all children between the ages of 5 and 12 and travelling alone, we offer a safe and secure Unaccompanied Minor(UM) Service. Our young guests are picked up by our friendly staff at check-in, given a UM bag to hang around the neck containing all important travel documents then escorted through customs, security checks and onto the aircraft. In the aircraft they are offered a complimentary refreshment and made to feel at home by our cabin staff during the flight. On arrival they are handed over to our ground staff who ensure they are delivered to the person designated by you. Your children are under constant supervision along the entire journey for your peace of mind.
If you would like to make use of the SunExpress UM Chaperone Service, please email the SunExpress Travel Center at least 72 hours before your flight stating flight number and date and age and name of your child: travelcenter@sunexpress.com
Special care for handicapped and sick passengers (Kopie 1)
To ensure that a handicapped or sick passenger’s flight takes place without complications, assistance adapted to individual needs should be planned well ahead of time.
At the end of the page you will find the registration form for our support service. Please send it no later than three working days prior to departure at our special reservation.
Seat reservation
For passengers whose ability to walk is severely restricted, we provide seats that make getting into and out of the seat as well as getting up during the flight easier as the armrest can be lifted. Reservations for these seats, including for one person accompanying the disabled passenger, are made free of charge. Please understand that seats in the exit rows, in the first row and aisle seats are not available for such assignments.
Providing a wheelchair and assistance with boarding
To help ensure that the required degree of assistance is provided on the ground and in the air, standardized designations describing the degree and extent of a disability have been defined by the IATA.
IATA designations for the degree of a passenger’s disability:
Passenger with a slight mobility handicap (needs assistance within the airport building to/from aircraft, is able to use a bus on the apron and can take stairs independently, needs no assistance in the cabin to/from seat and to/from toilet) | |
WCHS (Wheelchair – S for Steps) | Passenger with a severe mobility handicap (needs assistance within the airport building to/from aircraft, is not able to use a bus on the apron and cannot take stairs independently, needs no assistance in the cabin to/from seat and to/from toilet) |
WCHC (Wheelchair – C for Cabin Seat) | Passenger completely immobile (can use passenger seat with back rest in upright position, is unable to cover distances alone, e.g. in the cabin to/from seat and to/from toilets – paraplegia/hemiplegia, multiple sclerosis, etc.) |
BLND | Blind passenger |
DEAF | Deaf passenger |
DEAF/MUTE | Deaf and dumb passenger |
The number of passengers with reduced mobility travelling without accompanying person is limited for each flight to ensure the safety of these and all other passengers.
Carriage of wheelchairs
Wheelchairs or other aides linked to a passenger’s physical disability are transported in addition to the free baggage allowance (free of charge) in the aircraft’s hold.
IATA designations for passenger-owned wheelchairs:
WCMP | Manually-operated wheelchair |
WCBD | Battery-operated wheelchair with leakproof gel/dry battery |
Exact dimensions (depth x width x height) and weight are requested at the time of reservation.
Carriage of guide dogs
Certified trained guide dogs belonging to blind or deaf passengers can be carried free of charge in the cargo hold (AVIH) or in the passenger cabin. For safety reasons, the capacity in the passenger cabin is limited for each flight.
The requirements for carriage in the cabin include a confirmed registration, a muzzle and all required documents.
Information about import regulations, border documents (e.g. blue EU animal passport), public health certificates, inoculations, duty regulations abroad, etc. must be obtained by the traveller.
Please can contact our call center regarding any questions on "special care".
Registrations for special care should be made well ahead of time and at least 3 working days before departure, including proof/copy of the disabled person’s ID.
Please download registration form here.
Turkish Domestic Flights – Passengers who needs wheelchair / ambulift service
Passengers who needs to use wheelchair and/or ambulift (vehicle which ease boarding of our handicapped passengers to aircraft) may use these services free of charge by presenting a medical report which is not older than 10 days or “Handicapped ID Card” given by national authorities.
In case of failure to provide necessary documentation, passengers can use these services by paying the defined service fee. Our passengers who are coming from an international flight and continue on a domestic flight are subject to same procedure. You may contact SunExpress ticket offices or our call centre for service fees and detailed information.
As of 1st of April 2010, above mentioned services can be requested from our call center, ticket offices and travel center im excahnge of 20TL / 120TL.
The SunExpress Pledge
The SunExpress Pledge
Customer satisfaction has always been the guiding principle behind our services to passengers. For this reason we strive at all times to ensure your travel experience is an enjoyable one. Occasionally however, as is in the nature of the aviation industry, delays can occur despite our best efforts.
In such circumstances, our pledge to you outlines what you can expect from us if you are inconvenienced on Turkish domestic flights as a result.
• If you experience a scheduled departure delay** of 2.00 – 4:00 hours due to a Controllable Irregularity*, you will be entitled to a 50 TL one-off fare concession and for departure delays** of 4:01 hours plus a 100 TL one-off fare concession redeemable against future travel on SunExpress domestic routes.
• Fare concessions are non-transferable and must be claimed and used within 6 months of issue.
• Fare concessions are one-off and can be used during one booking transaction only. Please also note that refunds are not possible where concessions are not fully used. Fare concessions cannot be paid out in cash or transferred by bank order.
• You can use your fare concession when purchasing any SunExpress flight ticket on Turkishn domestic routes (excluding promotional fares) by visiting SunExpress ticket sales counters at Antalya, Izmir and Istanbul SAW airports or contacting our call centre, quoting the flight reservation number (PNR) through which the concession was originally awarded.
• We regret that concessions cannot be claimed against taxes, fuel surcharges or ticket service fees.
* Controllable Irregularity: A delay that is not caused by a force majeure Event (defined below)
Force Majeure Event (Uncontrollable irregularity) A force majeure event is an event outside the reasonable control of Sunexpress, such as adverse weather conditions, acts of government or airport authorities such as ATC mandated ground delays or ground stops, runway closures, airport construction that interferes with Sunexpress operations and other events that can not be reasonably anticipated by Sunexpress.
** Departure delay: A departure delay is the period between the scheduled time of departure and actual time of departure. SXS
