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In your own interest, please note that in all cases you must be at the check-in counter 90 minutes before the departure time printed in your travel confirmation.

This latest check-in time serves to ensure the smooth handling of your flight. Should you fail to report for check-in by the deadline, SunExpress has the right to allocate your seat to another traveller. Reporting for check-in after the latest check-in time can result in your being denied transportation.

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1. Information on ticketless flying / electronic tickets.

1.1. “Flying without Ticket“ is offered for all SunExpress routes that can be booked on the Internet. Should you prefer a paper ticket on a route allowing an e-ticket, we charge a flat-rate fee of €10 for issuing and mailing a ticket (or having it available for pick-up). Please contact our Service Center (tel. 01805 95 95 90 (0.12 € / min.)) in this case.

1.2. When making a reservation online via the SunExpress Internet pages, please print out your online reservation confirmation at the end of the booking process.

1.3. When your online reservation is completed, you receive an additional reservation confirmation from SunExpress, which will be sent to the e-mail address or fax number indicated in your customer data. This confirmation contains additional flight-related data such as free baggage allowance. Please make sure that you receive this e-mail or fax confirmation. Should this not be the case, please contact our Service Center on 01805 95 95 90  (0.12 € /min.).

2. What you need to know for check-in

2.1. Please have the following available at check in: the booking confirmation that you received by e-mail or fax, valid ID cards or passports for all passengers, including children and babies.

2.2. Please adhere to the visa and entry regulations of the country of destination.

2.3. For all outbound and return flights, a specific latest check-in time must be respected. If you have not reported at the check-in counter by the time indicated, SunExpress has the right to allocate your seat to another traveller.

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For your flights we have different flight rates.

FLEX Fare     - for more flexibility
SAVER Fare   - our special offer
PROMO Fare  - last minute campaign

For Cancellation/Changes:

INTERNATIONAL		FLEX	SAVER	PROMO
Change	> 48 HOURS	permitted + price difference	30 € + price difference	not permitted
	< 48 HOURS	30 € + price difference	not permitted	not permitted
Refund	> 48 HOURS	30 €	not permitted	not permitted
	< 48 HOURS	not permitted	not permitted	not permitted
Child discount		25% of net	25% of net	not permitted
Infant fare		15.99 €	15.99 €	15.99 €
Baggage allowance		20 KG	20 KG	20 KG
Excess baggage fee		8 € / KG	8 € / KG	8 € / KG

• Name change is not allowed on reservations.

• Purchased tickets are not allowed to be given to third parties.

• There is no refund for passengers who do not show up at the airport on time and can not fly for any reason

• Passenger replacements are not allowed.

• For any loss of ticket and issuance of new documents we will charge you a handling fee of € 50,-- for each ticket. Reservation of tickets and cancelling the reservation the same day will be charged with a handling fee of € 30,-- likewise.

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For Cancellation/Changes:

Domestic flights		SAVER	PROMO
RE-ISSUE	More than 12 hours	10 TL	NOT PERMITTED*
	between 2-12 hours	30%	NOT PERMITTED*
	less than 2 hours	NOT PERMITTED	NOT PERMITTED*
REFUND	More than 12 hours	20 TL	NOT PERMITTED
	between 2-12 hours	30%	NOT PERMITTED
	less than 2 hours	NOT PERMITTED	NOT PERMITTED
CHILD DISCOUNT		NOT PERMITTED	NOT PERMITTED
INFANT FARE		25 TL	25 TL
RESERVATION AND TICKETING		OPTION RULES	OPTION RULES
BAGGAGE ALLOWANCE		15 KG	15 KG
EXCESS BAGGAGE CHARGE		4 TL/KG	4 TL/KG
EXCESS BAGGAGE CHARGE		6 TL/KG	6 TL/KG
(ERZ-VAN-DIY-TZX-KSY-MQM)

• Name change is not allowed on reservations.

• Purchased tickets are not allowed to be given to third parties.

• There is no refund for passengers who do not show up at the airport on time and can not fly for any reason

• Passenger replacements are not allowed.

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This allows SunExpress passengers to check-in their baggage and receive their boarding passes on the evening before their departure. You may take advantage of this free SunExpress Service at many German airports as well as in Basel and Zurich.

For security reasons it is necessary that all passengers be present in person; exceptions are made for families only. Please note that check-in on the evening before travel is unfortunately not possible for groups due to the rule of being present in person.

Sports equipment can only be checked-in in connection with this service if it has been registered 72 hours in advance. Animals can only be checked-in on the day of departure but need to be registered in advance as well. Please contact our travel center or download the registration form here.

SunExpress currently offers you check-in on the evening before departure at the following airports:

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Departure airport	Check-in the evening before from... To	For departures the following day until ... H	Area
Basel/Mulhouse	19.00-21.00 h	all departures on the following day	Hall 1 (F) counters 12 – 16, Hall 4 (CH) counters 69-71
Berlin Schönefeld	18.00-21.00 h	12.00 h	Terminal A counter will be indicated
Bremen	18.00-21.00 h	all departures on the following day	Terminal 1, counter 16
Dortmund	18.00-21.00 h	12.00 h	Terminal 1, counter 12
Dresden	18.00-21.00 h	12.00 h	Departure hall, counters 08 - 10
Dusseldorf	18.00-21.00 h	all departures on the following day	Terminal C, counters 240-247
Erfurt	18.00-21.00 h	all departures on the following day	Terminal A, counters 3 - 4
Hamburg	18.00-21.00 h	12.00 h	Terminal 1, counter 5
Cologne/Bonn	18.00-21.00 h	12.00 h	Terminal D, counter will be indicated
Leipzig/Halle	18.00-21.00 h	18.00 h	Check-in central building Lufthansa counter indicated
Munich	18.00-21.00 h	all departures on the following day	Terminal 1, Departure Hall C, counter 138
Nuremberg	18.00-21.00 h	all departures on the following day	Departure Hall 2, counters 60 -63
Paderborn 1)	18.00-20.00 h	all departures on the following day	Terminal A, counters 01 - 08
Paderborn 2)	18.00-20.00 h	all departures on the following day	Bielefeld/Sieker Kassel/Kultur Bahnhof
Stuttgart	18.00-20.00 h	12.00 h	Terminal 3, counter 307
Zürich	20.00-22.00 h	all departures on the following day	Terminal 3 (near railway station), counters 322-329