Additional Services
Security Questions
For your security:
We would like to draw to attention to the following points
1- In the chain of security measures you, the passenger, are the most important link.
2- If you did not pack your baggage yourself or if your baggage was packed while you were absent, please inform the security personnel at the airport of this fact.
3- Should you notice suspect persons or actions at the control points, airport or on board the aircraft, please contact the security staff or cabin crew.
4- Should other passengers leave their baggage, mobile telephones or packages on board the aircraft as they disembark, please inform the cabin crew immediately.
5- Do not accept baggage from strangers at the check-in counter.
6- You must follow instructions given by security staff. This is in the interest of your own security.
7- Please take into consideration that illegal actions directed at our airports and aircraft are harmful for our country.
8- Air transport is vital for our country. The purpose of illegal action directed at air transport can be intended to carry out attacks, among others.
9- In the event of any suspicious observations please use the internal telephones reserved for the use by airport personnel and dial the number 111/1111.
10- More information on the carriage of hazardous good on board and within secure areas is available from airlines or their respecitive web sites.
Carriage of baggage
In the context of the free baggage allowance SunExpress carries 20 kg of baggage per passenger on international flights in addition to one carry-on item weighing up to 6 kg maximum. Infants under 2 years of age have a free baggage allowance of 10 kg. Prams/buggies, children’s travel cots and car seats are carried additionally in the hold and without charge.
For the safety and comfort of our passengers only one carry-on item per passenger is allowed in the cabin, weighing up to a maximum of 6 kg. For all additional pieces of baggage an excess baggage rate of 8.- Euro per kg per way is charged. We ask all passengers to clearly mark their baggage with name, home and vacation address.
The baggage allowance per adult and children on flights within Turkey is 15 kg. Infants do not have baggage allowance. An excess baggage fee of 6.- TL/kg for Erzurum, Trabzon, Kars, Diyarbakır, Van routes and a fee of 4.- TL/kg for the other domestic routes is charged per flight.
Loss of or damage to baggage must be declared immediately following the discovery of damage to the handling personnel responsible at the airport. As all airlines’ liability for checked baggage is limited, important items should be transported in carry-on luggage. In any case, taking out additional baggage insurance is recommended.
Carry-on luggage
To ensure the safety and comfort of our passengers, carry-on luggage in the cabin is limited to a single piece weighing a maximum of 6 kg, whose dimensions many not exceed 56 x 45 x 25 cm. Larger items must be checked in with the passenger’s baggage. It is not allowed to carry sharp and pointed objects (e.g. jack-knives, nail scissors, knitting needles, etc.) in carry-on pieces. Should such items be confiscated during the security check of carry-on items, it is usually not possible anymore to check in items as hold baggage. Passengers must then do without these items. Important documents, valuable items and medications should not be transported in check-in baggage, but only in carry-on pieces.
EU security regulations for carry-on baggage
Since November 2006, new regulations concerning carry-on luggage has been in effect for all flights taking off from airports within the EU, Norway, Iceland and Switzerland: only small quantities of liquids such as beverages, gels, creams and pastes may be transported in carry-on baggage. Turkey adopted the same regulations in March 2009. These rules are applied to all flights and at all times.
- Liquids or comparable products of similar consistency (this includes gels, sprays, shampoos, lotions, creams, toothpaste, for example) may only be carried in small quantities, packaged in small individual containers.
- Permitted are containers up to 100 ml that are transported in a transparent and resealable plastic bag with a maximum capacity of one liter. This plastic bag may contain any number of containers but must close completely.
- One such bag per passenger is allowed.
- At the control points it must be taken out of the carry-on baggage to be passed separately through the x-ray machine.
It is highly recommended that passengers purchase such bags in good time and that they pack at home those liquids and comparable products they intend to transport in their carry-on luggage.
Exception for special food or medications
Medications and special foods (e.g. baby formula) that will be needed during the flight can be carried outside of the plastic bag. At the control points, passengers need to present such items separately from their carry-on luggage and plausibly explain why they need these items.
Sealed-bag procedure for alcoholic beverages and cosmetics from duty-free shops
Duty-free items that passengers have bought on the day of their flight in a shop after having passed the boarding pass control point at an EU airport or on board an aircraft operated by an EU carrier may be taken by the passenger through the security control if they are packaged in a transparent bag that has been sealed by the shop’s personnel. The bag must contain a receipt than can be read from outside, stating the date and place of the sale.
This procedure allows for duty-free shopping even when the security check takes place upon entering the gate area. It also allows problem-free transfers with duty-free merchandise at other airports within the EU. For this purpose the bag needs remained closed and sealed to the end of the last flight segment.
Different rules currently apply to flights to the USA.
Carriage of sports equipment as baggage
One of the following pieces of sports equipment is carried per passenger at the flat rate indicated. For each additional piece of equipment a rate based on weight and the applicable excess baggage rules is charged.
Please notify our travel center in writing at least 3 working days before departure of any sports equipment that is subject to registration or download our registration form.
Sports equipment | one-way | return | additional information |
Bicycles | 25 euro | 50 euro | Up to 30 kg, above as excess baggage. Bicycles can only be transported when packaged. We recommend bicycle cases and bags as packaging. Subject to notification. |
All boards (surf-, kite-, body-, snow- or other boards) | 25 euro | 50 euro | Up to 140 cm and up to 30 kg. Notification not required. |
Above 141 cm and up to 30 kg. Subject to notification. Indication of LxWxH is mandatory. | |||
Up to 30 kg, above as excess baggage. | |||
Canoes Kajaks | 25 euro | 50 euro | Up to 30 kg, above as excess baggage. |
Paragliders | 25 euro | 50 euro | Up to 30 kg, above as excess baggage. |
Golfing equipment | 25 euro | 50 euro | Per baggage item up to 30 kg, above as excess baggage. Subject to notification. |
Diving equipment | 25 euro | 50 euro | Per baggage item up to 30 kg, above as excess baggage. |
Tennis, squash, badminton equipment, fishing tackle, water skis, skis, inline skates, sports bows, riding equipment, etc.
| Excess baggage fee | Notification is not required. | |
(Subject to change, status: 15.02.2010)
Prohibited and hazardous objects
PROHIBITED OBJECTS can not be taken on board or into the airport’s secure zones.
RESTRICTEDLY AUTHORISED OBJECTS may be carried by passengers and cabin crews.
In international air transport the carriage of those goods is excluded on principle whose nature, type and content classify them as hazardous goods or whose size and nature make them unsuitable for transport by aircraft.
This includes: engines of any kind (excluding electric motors); briefcases and safety briefcases with inbuilt alarm systems, lithium batteries or pyrotechnical material; explosives, fireworks, torches, flare or smoke signals; containers with gases and flammable liquids (e.g. camping gas, filled pressure containers, lighter gas, defensive sprays, lighter fuel or benzine, cleaning agents, thinners, paints or glues); flammable solid substances (e.g. matches); poisonous, oxidizing or contagious substances (e.g. mercury, bleaching substances, bacteria or virus cultures), corrosive substances and radioactive or magnetic materials.
Pointed or sharp objects such as knives, scissors, sports weapons and ammunition are carried under strict security rules and must be declared.
Carriage of animals
(except flights from/to United Kingdom, Ireland, Malta und Sweden)
Please make your special booking for animal transportation as soon as possible, but not later than 3 working days before departure. To do so, please contact our travel center or download our registration form for special services.
Import regulations, customs documents, veterinary health certificates, inoculations, customs specifications for foreign countries etc. are all the responsibility of the passenger. Please contact the Foreign Embassy of the country you are visiting for information on import requirements, e.g. for inoculations and identification.
Animals may only travel if accompanied by a passenger, and must be registered. Please observe the relevant entry conditions.
Animal passport
Animal passports have been a legal requirement since 1 October 2004. Anyone wishing to take a dog or cat abroad will need the blue EU document for their four-legged friend. It is valid in all member states of the European Union, and confirms that the animal has been inoculated against rabies. The international certificate of inoculation previously issued will apply for twelve months from issue.
For further information please contact your veterinarian or the Federal Department for Consumer Protection, Nutrition and Agriculture.
Travelling in the cabin
If it does not exceed the permitted limited number of animals that can travel in the cabin, we will be pleased to take one dog or cat weighing up to 6 kg (incl. container) per passenger in the cabin. The costs 20 euro for one-way flights and 40 euro for return flights.
We regret that in the interest of all passengers we can only accept a limited number of pets in the cabin, and that animals must stay on the floor in their locked container for the duration of the flight.
The size of the lockable container (ventilated and waterproof; available from pet shops) must not exceed the published dimensions for hand baggage of length 55 cm, width 40 cm, height 20 cm.
The transport of budgerigars and small turtles in the cabin is allowed at a cost of 10 euro for both one-way and return flights. The regulations for applicable containers apply accordingly.
Travelling in the animal compartment
Dogs and cats weighing more than 6 kg will be transported in the hold. The costs are 40 euro for one-way flights and 80 euro for return flights.
Passengers can buy special containers in pet-shops; they must allow air to circulate, be waterproof and escape-proof.
Fighting dogs of the following breeds may not be transported:
- Pitbull Terrier
- American Pitbull
- American Staffordshire Terrier
- Staffordshire Bullterrier
- Bullterrier
- American Bulldog
- Dogo Argenti/li>
- Fila Brasiliero
- Kangal (Karabash)
- Kaukasian Owtscharka
- Mastiff
- Mastino Napoleta/li>
The transportation-exclusion involves only thoroughbred animals and crossings of these races among each other.
Transportation of air freight
For customers based in Germany, please contact for futher information regarding air freight the callcenter of Lufthansa Cargo AG:
Tel.: +49 (0)1805 - 747 100 (€ 0,14 per minute from German landline network)
Fax: +49 (0)1802 747 747
E-mail: lhcargo@dlh.de
Customers calling from Turkey are requested to use the following number:
Tel. : +90 212 468 02 40 / 41
Fax : +90 212 465 69 44
E-mail Antalya: lhcargo.sales.ayt@dlh.de
E-mail Izmir: lhcargo.sales.izm@dlh.de
