Contact us
We are happy to assist you regarding bookings, tickets, baggage or special services. You will find answers to frequently asked questions (FAQ) online here.
Call Center
If you have any questions regarding your ticket or rebooking, please contact our Call Center.
Germany Tel: 01805-95 95 90 (0,14 €/min.)* Fax: 01805-95 95 94 (0,14 €/min.)
Austria Tel: 08 820 898 797 (0,20 €/min.)
Switzerland Tel: 0900 444 797 (0,36 CHF/min.)
Turkey Tel: 01805-95 95 90 (0,14 €/Min.)
Netherlands Tel: 0900 - 0401210 (0,30 €/Min.)
*from a German landline, mobile phone charges in Germany max. 0,42€/min.
Service Center
Travel Center
Our Travel Center is happy to help you with any requests regarding seat reservation, transportation of sport equipment or animals and special needs service.
- Please download here our registration form for special needs
- Please download here our registration form for seat reservation, unaccompanied minor (UM) service, sport equipment and transport of animals
Lost and Found
- Please contact our Lost and Found Department in case of lost or damaged luggage. We kindly ask you to inform us in writing if such incident has happend. Please refer to our terms and conditions for further information about warranty.
Group requests
- Our group reservation is happy to assist you with any kind of group reservation starting as of 10 persons. Please click here to reach our group reservation form.
Booking problems
- Plaese contact our Call Center.
- Please send us your booking problems through this link.
Invoice requests
- For invoise requests please click here.
Write to Us
Your feedback is appreciated and we welcome any comments that you may have about a recent travel experience with SunExpress. Please send us your feedback either by becoming a member or not by clicking here. We look forward to hearing from you.