Information regarding flights operated by Air Cairo
With our partner airline Air Cairo, you are now able to fly to Hurghada in the Red Sea region of Egypt from various airports in Germany, Austria and Switzerland. Are you interested? Please click here to find all flight connections to Hurghada.
Air Cairo flights are offered in all SunExpress sales channels.
Please find below all important information regarding the booking of Air Cairo flights via SunExpress.
Which extra services can I book via SunExpress for my flight with Air Cairo?
Extra services for your flight with Air Cairo can be booked directly via our website or the SunExpress mobile app. These can either be added during the booking process or at a later stage via„My booking“:
- Seat reservations – more information can be found here
- Additional baggage – more information can be found here
- Sports equipment: a sports package can be purchased online for 50.00 Euro either during the booking process or via „My booking“. The following sports packages are available:
- Rubber dinghy
- Diving equipment
- Golf equipment
- Skiing equipment
How much baggage am I allowed to take?
To ensure the safety and comfort of our passengers, only one piece of hand baggage with a maximum weight of 8 kg is allowed in the cabin. The dimensions must not exceed 55 x 40 x 23 cm. For more information on hand baggage please click here.
On Air Cairo flights operating from Germany, Switzerland and Austria to Hurghada (brokered by SunExpress), each passenger is allocated a baggage allowance of 20 kg, unless excess baggage has been added to the booking.
Infants under 2 years have a baggage allowance of 20 kg. Pushchairs/buggies, travel cots and child car seats are stowed in the hold with no additional charge. If the baggage allowance (20 kg plus any pre-ordered excess luggage) is exceeded, an excess baggage fee defined by Air Cairo is charged at check-in. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. A piece of baggage must not exceed the outer dimensions of 158 cm (length + width + height). If the respective size limits are exceeded, a flat fee will be charged.
Where can I check in?
You can check in at the Air Cairo check-in counter at the respective airports. Unfortunately you cannot use Air Cairo’s or SunExpress’ online check-in service.
Can I use SunExpress your benefits for Air Cairo flights and collect points?
Unfortunately it is not possible to collect or redeem points for Air Cairo flights which have been booked via sunexpress.com or the SunExpress mobile app.
Where and how can I change or cancel my flight booking?
You can re-book or cancel the Air Cairo flight which you have booked via SunExpress at any time by clicking here. Please note that the respective conditions for re-booking / cancellation apply.
If the booking has been made by a tour operator, then please contact the tour operator if you wish to re-book or cancel the flight.
How can I contact the customer Service Center?
For all requests, claims and complaints such as flight irregularities, damage to or loss of baggage, please contact the Air Cairo Customer Service Center directly.
If you have any questions regarding the booking of your Air Cairo flight via sunexpress.com or the SunExpress mobile app, please contact our SunExpress Customer Service Center. All relevant telephone numbers can be found here.
Where can I find Covid-19 travel advice?
Air Cairo’s top priority is the safety and well-being of its passengers and staff. Please click here to find a summary of Air Cairo’s procedures which ensure your safety and well-being during the entire journey.
Important: Prior to your departure, please ensure that you have informed yourself about the current travel advice and entry requirements for the respective countries you are traveling to. The most recent travel advice for Egypt can be found at the following links:
Please click here for information on the current requirements for entering Germany.
Air Cairo is a leading Egyptian leisure airline based in Cairo and majority-owned by the Egyptian flag carrier Egypt Air.
- IATA Code/flight number: SM
- ICAO Code: MSC
- Founded: 2003
- Fleet: 7 A320
Air Cairo was founded in 1997 as a joint venture of several Egyptian tour operators. Since 2003 Air Cairo can build on a strong partnership with its new majority-owner Egypt Air, the Egyptian national carrier. Amongst many other routes, Air Cairo offers convenient and budget-priced direct flights from Cologne, Dusseldorf, Hanover, Hamburg, Frankfurt, Leipzig, Munich, Stuttgart, Berlin, Nuremberg, Bremen, Basel, Zurich and Vienna to the Egyptian Red Sea leisure metropole Hurghada.
Important: Prior to departure, please ensure that you are informed about the current travel advice and entry requirements of the respective countries you are traveling to.
Air Cairo successfully passed the IATA Operational Safety Audit Program (IOSA) and was confirmed as SAFA-compliant airline (European Safety Assessment of Foreign Airlines) by EASA.
Air Cairo operates a fleet of 7 Airbus A320 aircraft, including the newest and most eco-efficient variant A320neo.
Terms & Conditions
SunExpress is acting as broker for Air Cairo flights. That means that SunExpress acts as an intermediary between its clients and the contracting airline Air Cairo. Air Cairo, as contracting and operating carrier, establishes the rules and regulations that affect its flights booked via SunExpress’ booking systems. The according Air Cairo Terms & Conditions can be checked here.