Corona Care Guarantee

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New: our Corona Care Guarantee for even more security when booking

Full flexibility right up to the departure day: rebooking and cancellation possible in all of the fares

You can’t wait to book your next flight but are still hesitant because of the pandemic and you don’t want to take any risks? Let us rid you of your worries: with our Corona Care Guarantee, you can cancel or rebook even until the day of departure. Simply add this go to your booking.

1. Which events are covered by the Corona Care Guarantee?

The following events are covered if they occur after the Corona Care has been purchased:

  • Covid-19 infection: If you or a first-degree relative are diagnosed with Covid-19 before your outbound or return flight, the Corona Care Guarantee will apply. Cover applies even if your relative is not booked on the flight with you. Corona Care Guarantee should be purchased before Covid-19 infection. This applies to all flights in our network.
  • Travel warning: The Corona Care Guarantee also applies for flights operating between Germany and Turkey when a new travel warning is issued for one of these two countries.

2. What cover does the Corona Care Guarantee provide?

In the event of a Covid-19 infection or flights between Germany and Turkey being affected by the announcement of a new travel warning for one of these two countries after the Corona Care Guarantee has been purchased, you have two options:

  • Rebook once free of charge up to the date of departure or
  • Receive a full refund of the ticket price; only the service fee for the Corona Care Guarantee will be charged.

3. How can the Corona Care Guarantee be booked?

The Corona Care Guarantee can be booked in conjunction with all of the SunFares: SunEco, SunClassic and SunPremium. Simply book the Corona Care Guarantee directly when booking your flight. You can find it in the “Extra” section. Alternatively, you can add this service later under ‘My bookings’.

Note: The Corona Care Guarantee can be selected individually for each flight and for each passenger in the booking. For full coverage, select both the outbound and return flight and all passengers in the booking.

4. How much does the Corona Care Guarantee cost?

The Corona Care Guarantee can be booked starting from 3 euros on international routes and from 7 Turkish Lira on domestic flights.

5. Who is considered a first-degree relative under the Corona Care Guarantee?

Under the Corona Care Guarantee, the traveller’s spouse, mother, father and children are covered in addition to the traveller him- / herself. If you or one of these relatives are found to be infected with Covid-19, a rebooking or cancellation can be made free of charge.

6. What must be considered when rebooking?

A one-off rebooking free of charge is possible up to the day of departure. At the most, a possible price difference to the alternative flight will be charged. Please inform our Customer Service Center about the desired change before your departure.

Your contact to the SunExpress Customer Service Center: WhatsApp Business Line

  • German: +49 (0)171 337 7053
  • Turkish/English: +90 (0)541 444 0797

In the case of a Covid-19 infection, depending on whether you as the traveller yourself or a first-degree relative are affected, we require the following documents from you as proof no later than ten days after the planned departure date:

Passenger: Relative:
  • The positive PCR test result
  • The positive PCR test result of your relative
  • Your relative’s completed data privacy statement 
  • Your relative’s written consent to be contacted by the SunExpress Customer Service Center via SMS or WhatsApp channels
  • An appropriate document proving your relationship to the relative
  • In case of a travel warning, you do not need to provide any further proof.

7. What must be observed when cancelling and requesting a refund of the ticket price?

Cancellation is free of charge until the day of departure. We will refund the full ticket price excluding the Corona Care Guarantee service fee. Please inform our Customer Service Center about the cancellation request before your departure. Subsequent cancellations are not covered by the Corona Care Guarantee.

Your contact to the SunExpress Customer Service Center: WhatsApp Business Line

  • German: +49 (0)171 337 7053
  • Turkish/English: +90 (0)541 444 0797

In the case of a Covid-19 infection, depending on whether you as the traveller yourself or a first-degree relative are affected ,we require the following documents from you as proof no later than ten days after the planned departure date:

Passenger: Relative:
  • The positive PCR test result
  • The positive PCR test result of your relative
  • Your relative’s completed data privacy statement
  • Your relative’s written consent to be contacted by the SunExpress Customer Service Center via SMS or WhatsApp channels
  • An appropriate document proving your relationship to the relative

In case of a travel warning, you do not need to provide any further proof.