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We are happy to assist you regarding bookings, tickets, baggage or special services. You will find answers to frequently asked questions (FAQ) online here.

Customer Service Center

If you have any questions regarding your ticket or rebooking, please contact our Customer Service Center.

Important information

Please not the following points:

  • You do not need to reconfirm your flights booking the day before departure. The email confirmation you received is sufficient.
  • You can book extra services such as XLeg seats or excess baggage online at your convenience. Just click here and login to your booking.
  • Kindly note that we do not handle any requests by post or e-mail. For urgent matters, please call our Customer Service Center directly.


Our Hotlines

Country Phone Number
Austria: 0820-898797 (0,20 €/min. incl. VAT)
Denmark: 0787 72825 (4,9 cent/min. incl. VAT)
Germany: 069 9023 4000 (Costs may apply depending on the regular landline rates of your service provider)
Finland: 0931579405 (4,9 cent/min. incl. VAT)
France: 0821 770193 (0,12 €/Min. incl. VAT)
Netherlands: 020 811 0777 (0,039 €/min incl. VAT)
Norway: 800-11263 (free call)
Turkey: +90 444-0-797 (0,09 TL/min. incl. VAT)
Sweden: 08-50 639542 (PSTN)
Switzerland: +41 900 444797 (0,36 CHF/min. incl. VAT from a landline)
Italy, Roma 06 976 285 70 (0,039 EUR/min. incl. VAT)
UK, London 020 349 985 70 (0,039 EUR/min. incl. VAT)
Belgium, Brüssel 02 808 59 46 (0,039 EUR/min. incl. VAT)
other countries: 0090 – 232 444 0 797


You can now reach us using WhatsApp:

To chat in English or Turkish, please contact us via this number: +90 541 444 0797 (messages only)
To chat in German, please contact us via this number: +49 171 337 7053 (messages only)

Note: To write to us, please ensure you have registered one of the above numbers in your phone contacts.

Special reservations & requests

Our Customer Service Center is happy to help you with any requests regarding animal transportation and any other special services. To request any of the above-mentioned services, please call us directly at our Customer Service Center. You can find the phone number corresponding to your country above.

Baggage Irregularities

  • Please click here for more information regarding damaged or lost luggage.

Group requests

  • Our group reservation is very happy to assist you with any kind of group reservation starting as of 10 persons.

Invoice requests

  • For invoice requests please click here.

Contact Us

At SunExpress, achieving satisfaction throughout your whole journey with us is one of our key goals. Please feel free to send us your comments, enquiries or grievances by filling the Feedback form here. Every mail is registered in the system with a specific reference number and then is evaluated and replied in a short time by taking Customer satisfaction into consideration after all necessary research is done.