Help & Contact

This page is only available in the current language.

We are happy to assist you, please find important topics below:

Frequently asked questions

Covid-19: Travel information

Please note the following points:

  • You do not need to reconfirm your flight booking the day before departure. The email confirmation you received is sufficient.
  • Kindly note that we do not handle any requests by post or e-mail. For urgent matters, please call our Customer Service Center directly.

Extra services
You can book extra services such as XLeg seats or excess baggage online at your convenience.

Rebooking & Cancellation
To rebook or cancel your flight, please go to „My bookings“. More information about cancellation and rebooking rules can be found here.

Group requests
Our group reservation team is happy to assist you with any kind of reservation for groups of more than 10 people.

Invoices
For company and private invoices please click here.

You would like to call our Customer Service Center directly?

Our Customer Service Center is happy to assist you with regard to the following topics:

  • you have any further questions related to your booking
  • need help finalizing the booking
  • or you would like to add any special service to your booking e.g. animal transportation, wheelchair services or any other special service

You can contact us via the following communication channels directly:

Our Hotlines

Country Phone Number
Austria: 0820-898797 (0,20 €/min. incl. VAT)
Denmark: 0787 72825 (4,9 cent/min. incl. VAT)
Germany: 069 9023 4000 (Costs may apply depending on the regular landline rates of your service provider)
Finland: 0931579405 (4,9 cent/min. incl. VAT)
France: 0821 770193 (0,12 €/Min. incl. VAT)
Netherlands: 020 811 0777 (0,039 €/min incl. VAT)
Norway: 800-11263 (free call)
Turkey: +90 444-0-797 (0,09 TL/min. incl. VAT)
Sweden: 08-50 639542 (PSTN)
Switzerland: +41 900 444797 (0,36 CHF/min. incl. VAT from a landline)
Italy, Roma 06 976 285 70 (0,039 EUR/min. incl. VAT)
UK, London 020 349 985 70 (0,039 EUR/min. incl. VAT)
Belgium, Brüssel 02 808 59 46 (0,039 EUR/min. incl. VAT)
other countries: 0090 – 232 444 0 797

WhatsApp

  • To chat in English or Turkish, please contact us via this number:
    +90 541 444 0797 (messages only)
  • To chat in German, please contact us via this number:
    +49 171 337 7053 (messages only)

Note: To write to us, please ensure you have registered one of the above numbers in your phone contacts.

Any enquiries, complaints or suggestions after your flight?

Baggage Irregularities
Please click here for more information regarding damaged or lost luggage.

Feedback
After your journey, please feel free to send us your comments, enquiries or suggestions by completing the contact form.

To check the status of your enquiry, please click here.