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Frankfurt, June 26, 2018 – Flexibility pays off – As of now, SunExpress is introducing a dynamic rebooking system with which flexible travellers can save cash. If you book your SunExpress flight via the website and provide your contact details, the airline will contact you about two weeks prior to your departure. Anyone who can or would like to depart one day earlier or later will receive a free rebooking and, of course, financial compensation directly to the given bank account. The system was developed in cooperation with the American Start Up Volantio Inc. and has already been tested as a pilot project in recent months.
“Travellers visiting friends or family in Türkiye (Turkey), in particular, are often flexible in their departure time. With the new service we are now offering these passengers a lucrative bonus for their flexibility when rebooking – and at the same time we can fill our aircraft more flexible and in line with demand without upsetting the customers,” says Peter Glade. “We have already tested the system and received consistently positive feedback from our customers.”
With the new system, SunExpress can react even more flexible to customer requests. “For instance, if, a few days before departure, a customer or a whole group of customers want to fly but the flight is fully booked,” explains Peter Glade, Commercial Director of the airline. But maybe some customers are willing to take another flight. As of now, I can’t reach these customers. Our new tool solves this problem without overbooking the flight or rejecting customers.”
SunExpress has made it its business not only to grow in terms of aircrafts and the route network on offer, but also to work with a wide range of innovations that further enhance the travel experience and make it even more comfortable. “Digitalization plays a particularly important role in the aviation industry. Thanks to our open IT architecture and corporate culture, we are particularly agile and can implement innovations quickly – an advantage that makes us a pioneer in digital innovations in the leisure travel business. Also, it explains why many startups enjoy working with us,” explains Peter Glade, who also stresses that the implementation of the project with the American startup Volantio took only a few weeks from the first meeting to the first test.
SunExpress recently announced a new partnership for the Inflight Entertainment System on board of the Boeing 737 aircrafts and was the first leisure airline to enable the collection of Payback points on flights. More information about SunExpress is available at www.sunexpress.com/de.
As a holiday specialist, SunExpress has been offering non-stop flights between Europe and Türkiye (Turkey) and attractive holiday destinations in the Mediterranean, Canary Islands, the Red Sea and North Africa for almost 30 years. The joint venture between Lufthansa and Turkish Airlines offers a total of almost 60 international destinations in 20 countries with 1,200 weekly flights. On board of our modern Boeing B737-800 aircraft, we meet the needs of almost nine million passengers annually and provide a comfortable flight experience at a low-cost price. The approximately 4,000 employees of SunExpress ensure this with passion and commitment. Cheap flights, extra services, but also hotels, transfers or holiday accommodation can be booked at www.sunexpress.com
Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, Emirates, IndiGo, and others. The company’s YanaTM platform enables airlines to generate incremental revenue and reduce operational costs, while putting greater predictability and control back into the hands of their customers. Volantio has received venture capital backing from JetBlue Technology Ventures, IAG Ventures, and Qantas Ventures.
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