About SunExpress

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SunExpress – your Holiday specialist since more than 29 years

Since its founding in 1989 as a joint venture between Lufthansa and Turkish Airlines, SunExpress has developed its position as a leisure airline within Europe and is now also one of the largest airlines operating between Germany and Turkey. The airline carries nearly nine million passengers every year. This achievement would not have been possible without close cooperation with our well-known tour operators, travel agencies as well as loyal passengers.

The leisure airline is based in Antalya on the Turkish Riviera, with Izmir on the Aegean coast serving as another important hub. The corporate headquarters of SunExpress Deutschland GmbH – the subsidiary founded in 2011 – is located at Frankfurt International Airport. SunExpress operates from 21 airports in Turkey and more than 15 airports in Germany.  Employing more than 4,200 people, SunExpress is a successful and continuously growing airline.

Now operating more than 1,200 flights per week, SunExpress continues to expand its market share and market leadership to more than 80 destinations in Turkey and 20 countries in Europe and North Africa. The Turkish city of Izmir is the airline’s major hub on the Aegean Region and part of its core market – as well as popular holiday destinations like Antalya in southern Turkey, the fascinating mountain landscape of Cappadocia, and several cities on the Black Sea Region and in the east of the country. The SunExpress program is complemented by numerous destinations around the Mediterranean, Egypt, Bulgaria and on the Red Sea.

For more details about our destinations, please refer to our schedule.

Traffic Figures 2018

Passengers: ≈ 10 Million
Seatload Factor: 84,0 %
Fleet: 83 Aircraft for 2019

Modernising the fleet and adopting a fresh design

The fleet currently comprises 61 B737-800 and 7 A330-200 aircraft. The first B737-MAX 8 aircraft will be delivered in 2019, with five aircraft to be added each year until 2024. The average number of aircraft planned for SunExpress fleet in 2019 is 83.

Investments and innovations play a key role in the airline’s continuous development. By ordering 60 new Boeing 737 aircraft, SunExpress is investing in a modern, low-emission fleet. Eighteen new Boeing 737-800 NG have already been delivered and further aircraft will follow, thus ensuring that SunExpress has one of the youngest fleets in the market. SunExpress is also introducing a completely redesigned cabin with the new aircraft. The 189 Series Z85 Dragonfly seats represent the latest generation offered by seat manufacturer Zodiac. The slim seats, fitted with leather upholstery, offer additional comfort by providing passengers with a large reclining angle and larger storage space under the seat. The new seats are also lighter than their predecessors, thus contributing to more fuel efficiency. The entire cabin design features fresh colours matching the airline’s corporate identity. The lighting concept has also been adapted – a dimmable light in twelve colours now ensures a pleasant atmosphere during flights.

Everything about the flight – more choices for the passenger

SunExpress is an attractive partner for renowned tour operators in Europe. In cooperation and as a team, the program and services are tailored to the customers‘ wishes. With the simple and clearly structured tariff system – „SunFares“ – passengers can choose from three different fares: SunEco, SunClassic and SunPremium, from low-cost flights without additional services up to the premium offer with snack-boxes, high quality menus and pre-reserved XL seats. The airline also emphasizes diversity on board. A wide range of catering in the „SunCafé“ offers passengers sandwiches and hot food and snacks for in-between meals as well as non-alcoholic and alcoholic drinks with prices starting at 1 Euro. In the near future SunExpress plans to install a new inflight entertainment system on the aircraft. All passengers will be able to access an on-board network with their mobile devices (phones, laptops or tablets) where films, digital magazines and newspapers, games but also travel information and booking options will be available.

For most of the flights, passengers are able to conveniently check in from home. The boarding pass is then transferred to the smartphone or sent by email upon request.

Flights by SunExpress can be booked through tourism partners, travel agents or on the website. Please visit www.sunexpress.com for more detailed information about SunExpress destinations and the current flight schedule

Quality and Safety (Certificates)

SunExpress is certified according to ISO 9001 (Quality Management), ISO 10002 (Customer Satisfaction and Complaints Handling), ISO 14001 (Environmental Management),  OHSAS 18001 (Occupational Health and Safety Management) and ISO 27001 (Information Security Management). In addition, SunExpress holds an IOSA registration with IATA (High Safety Standards), and its internal processes have been audited by an international audit organizations to assess airlines’ organizational processes and management systems. These process-oriented management systems are applied and controlled throughout the company by our professional personnel. Furthermore, SunExpress has company commitments regarding Safety, Security, Profit,  Quality and Team Integration. In addition to this Environmental & Occupational Health and Safety Policy, Information Security Policy, Emergency Response Policy, Fatigue Risk Management Policy, Corporate Risk Management Policy, as well as Customer Satisfaction Policy, are approved by the top management.

2018 Achievements

World’s fifth best leisure airline, Turkey’s top: We, as SunExpress, were awarded as Turkey’s Best Leisure Airline and World’s Best 5th Leisure Airline in 2018. We have always kept our stride of being one of the top five leisure airlines in the World.

Germany’s most punctual airline: Within the scope of a data evaluation of the passenger rights portal Flightright we became number 1 with respect to punctual executions of flights! This enabled us to prevail against national and international airlines.

Turkey’s second largest service exporter: In Turkey’s largest 500 service exporter survey, organized by the Turkish Exporters‘ Assembly with the support of the Ministry of Economy in order to develop the Turkish service sector and reveal its potential, SunExpress, which has become the 2nd largest exporter of Turkey by rising three steps in overall categories compared to the previous year, was also the 2nd in its sector by rising one step in the transportation category.

Turkey’s Safest Airline: SunExpress, which has always adopted flight safety as its priority, has been awarded the best airline in passenger transportation with its ‘0.00 SAFA rate’, which is the best rate in the SAFA database. SunExpress which received the same award in the same category last year, has been chosen as the safest airline second time.

October 2018