SunExpress – Your holiday specialist for more than 29 years
Since the founding of SunExpress in 1989 as a joint venture between Lufthansa and Turkish Airlines, we have continuously expanded our position as a leading leisure airline within Europe and have become one of the largest airlines operating between Germany and Turkey. We welcome almost 10 million passengers on board of our aircraft every year. This would not have been possible without the close cooperation with our well-known tour operators, travel agencies and loyal passengers.
SunExpress is based in Antalya on the Turkish Riviera, with Izmir on the Aegean coast serving as an additional important hub. The corporate headquarters of SunExpress Deutschland GmbH – the subsidiary founded in 2011 – is located at Frankfurt International Airport. SunExpress operates from 21 airports in Turkey and more than 15 airports in Germany. Employing more than 4,200 people, SunExpress is a successful and continuously growing airline.
We continue to expand our market share and market leadership by operating more than 1,200 flights per week to 90 destinations in Turkey and more than 30 countries in Europe, North Africa and the Middle East. The Turkish city of Izmir is the airline’s major hub in the Aegean Region and part of our core market as well as popular holiday destinations like Antalya in southern Turkey, the fascinating mountain landscape of Cappadocia, several cities on the Black Sea region and in the east of the country. The SunExpress program is complemented by numerous destinations around the Mediterranean, Egypt, Bulgaria and the Red Sea.
Modernising the fleet and adopting a fresh design
Investments and innovations play a key role in our airline’s continuous development. By ordering 50 new Boeing 737 aircraft, SunExpress is investing in a modern, low-emission fleet. So far, SunExpress has already added 18 new Boeing 737-800 NG and additional 32 aircraft will follow until 2024. This will make SunExpress the airline that has one of the youngest fleets in the market. This year we operate the largest fleet in our history with an average of 84 aircraft.
SunExpress is also introducing a completely redesigned cabin concept with the new aircraft. The 189 Series Z85 Dragonfly seats represent the latest generation offered by seat manufacturer Zodiac. The slim seats are fitted with leather upholstery and offer additional comfort by providing passengers with a large reclining angle and more storage space under the seat. The new seats are also lighter than their predecessors, thus contributing to more fuel efficiency. The entire cabin design features fresh colours matching the airline’s corporate identity. The lighting concept has also been adapted – a dimmable light with a choice of twelve colours ensures a pleasant atmosphere during flights.
Everything about the flight – more choices for the passenger
SunExpress is an attractive partner for the renowned tour operators in Europe. In cooperation and as a team with our partners, the program and services are tailored to the customers‘ wishes. With the simple and clearly structured tariff system – „SunFares“ – passengers can choose from the three different fares SunEco, SunClassic and SunPremium – from low-cost flights without additional services up to the premium offer with snack-boxes, high quality menus and pre-reserved XLeg seats. As of March 1, 2019 SunExpress offers a new Kids Meal on board, which can be pre-ordered up to 36 hours prior departure on all international flights. The menu includes a healthy snack as well as a warm meal, specially created to meet the taste of our little guests. A wide range of catering in the „SunCafé“ offers our guests sandwiches, hot food and snacks as well as non-alcoholic and alcoholic drinks. SunExpress is currently installing a new inflight entertainment system in the aircraft. With this entertainment system, our passengers are able to access an on-board network with their mobile devices (phones, laptops or tablets) where films, digital magazines and newspapers, games besides travel information and booking options are available.
For most of the flights passengers are able to conveniently check in from home. The boarding pass is then transferred to their smartphone or sent by email upon request.
Flights by SunExpress can be booked through tourism partners, travel agents or on the website. Please visit www.sunexpress.com for more detailed information about SunExpress destinations and the current flight schedule.
Quality and Safety (Certificates)
SunExpress is certified according to ISO 9001 (Quality Management), ISO 10002 (Customer Satisfaction and Complaints Handling), ISO 14001 (Environmental Management), OHSAS 18001 (Occupational Health and Safety Management) and ISO 27001 (Information Security Management). In addition, SunExpress holds an IOSA registration with IATA (High Safety Standards), and our internal processes have been audited by international audit organizations to assess airlines’ organizational processes and management systems. Furthermore, SunExpress has company commitments regarding safety, security, profit, quality and team integration. In addition to the Environmental & Occupational Health and Safety Policy, Information Security Policy, Emergency Response Policy, Fatigue Risk Management Policy, Corporate Risk Management Policy, as well as Customer Satisfaction Policy have been implemented.
- SunExpress is the world’s fifth best leisure airline, Turkey’s top: We have been awarded being Turkey’s best leisure airline and the world’s 5thbest leisure Airline in 2018. We have maintained our position as one of the top five leisure airlines globally.
- Germany’s most punctual airline: Within the scope of data evaluation of the passenger rights portal Flightright, we became number one with respect to punctual executions of flights. This enabled us to prevail against national and international airlines.
- Turkey’s second largest service exporter: In Turkey’s largest 500 service exporter survey, organized by the Turkish Exporters‘ Assembly with the support of the Ministry of Economy in order to develop the Turkish service sector and reveal its potential, SunExpress has become the 2nd largest exporter. We were rising overall three steps in categories compared to the previous year. Further SunExpress was 2nd by rising one step in the transportation category.
- Turkey’s safest airline: At SunExpress flight safety is our uttermost priority and we are proud that we have been awarded the best airline in passenger transportation with its ‘0.00 SAFA’ rate, which is the best rate in the SAFA database. With this result SunExpress has been chosen being the safest airline for the second year in a row