Company profile

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We are SunExpress

Uniting people, countries and cultures for more than 30 years

It’s all in our name. Founded as a joint venture between Lufthansa and Turkish Airlines in 1989, we are a true sun specialist and offer numerous direct connections between Europe, Turkey and many idyllic holiday destinations along the Mediterranean, Black Sea and Red Sea. With a total of 84 aircrafts this year, we are now operating the largest fleet in our company’s history and serve 90 destinations in 30 countries. In 2018, we carried almost ten million passengers on up to 1,800 flights every week. A strong result that proves we are cruising towards growth.

Our workforce of more than 4,000 employees plays a crucial role in this, dedicating sustainable effort to shaping our friendly and successful company. Together, we are the SunExpress family and do our very best to ensure we will remain high-flyers for another thirty years.

Our headquarters is located in sunny Antalya, whose international airport is also our home base. Another key hub is Izmir on Turkey’s Aegean coast. Frankfurt International Airport hosts the main base of our subsidiary SunExpress Deutschland. The company is located in Gateway Gardens.

Investment and innovation

The ability to invest and willingness to innovate are crucial factors when it comes to the continuous development of an airline.

Through our order for 50 new Boeing 737 aircraft, we have made significant investments in our fleet, making it one of the youngest on the market. We have already received eighteen new Boeing 737-800 NGs, with another 32 due to join the ranks by 2024. This type of aircraft offers our passengers top comfort and maximum safety. With their modern, low-emission design, they help us to embrace our ever-growing social responsibility as an aviation company. Our fleet is complemented by the 7 Airbus A330-200.

And we’ve also got a good deal to be proud of when it comes to innovation. We were the first airline in the world to offer our customers the opportunity to book flights with Amazon Alexa. Our customers can also contact us round the clock via WhatsApp and can even book flights through Facebook Messenger, making us a pioneer in this area, too.

Dedication that reaps rewards

The many awards we have received over the years inspire and support us in our daily endeavors to be a reliable and attractive travel partner for our customers. As a particular source of pride, we have chosen four of our countless distinctions to present here, all of which were awarded in 2018.

  • Fifth best leisure airline in the world: We were voted the world’s fifth best leisure airline and maintained our position at the top of the leaderboard in Turkey.
  • Turkey’s safest airline: We were awarded the SAFA rating 0.0, making us the best-rated passenger airline.
  • Germany’s most punctual airline: Using data collected by the passenger rights portal Flightright, we were rated the most punctual airline in Germany.
  • Sixth place in Airline Index 2018: We were ranked sixth in the highly regarded Airline Index published by the renowned climate protection organization atmosfair. This means that of the 190 largest airlines in the world, only five beat us in terms of carbon efficiency.

Quality yields safety

We never compromise when it comes to safety or quality. SunExpress is certified in accordance with ISO 9001 (Quality Management), ISO 10002 (Customer Satisfaction and Complaints Handling), ISO 14001 (Environmental Management), ISO 27001 (Information Security Management) and OHSAS 18001 (Occupational Health and Safety Management) and also possesses the world-renowned ISOA certificate issued by the IATA International Air Transport Association. IWe also embrace comprehensive company commitments in terms of safety, security, profit, quality and team integration. Furthermore, our company has implemented an Environmental & Occupational Health and Safety Policy, an Information Security Policy, an Emergency Response Policy, a Fatigue Risk Management Policy, a Corporate Risk Management Policy and a Customer Satisfaction Policy.