Code of Ethics and Business Conduct
This Code of Ethics and Business Conduct (the “Code”) has been adopted by Board of Directors as the foundation of SunExpress’ values for fair competition, integrity, responsible action, legitimate and ethical way of doing business.
This Code is designed to outline the main principles of professional integrity and help you make appropriate decisions in the course of your work. You should apply common sense when observing this Code together with an attitude that seeks to comply fully with the letter and spirit of the principles contained within the Code.
Violations of this Code will not be tolerated and may result in disciplinary measures and potentially even state-imposed sanctions.
The Code is binding upon all bodies, executives, and employees of SunExpress. We shall further observe that our business partners, contractors and suppliers who work for us, to adhere to the principles embedded in this Code.
3. Rules and Principles
3.1 Responsibilities and Reporting
Each one of us is responsible for performing our duties in a manner that complies with the Code.
It is the personal responsibility of each Güneş Ekspres Havacılık A.Ş. (“SXS”) and SunExpress Deutschland GmbH (“SXD”) (Collectively “SunExpress” or “Company) employee to read and understand this Code and commit to uphold its principles and all employees are required to participate in periodic trainings requested by the Company. If you are ever in doubt about a decision or course of action in your area, ask yourself first the following questions:
- Is it legal?
- Is it ethical?
- Does it comply with our Code?
- Does it reflect our values and culture?
If you can confidently answer “yes” to all of the above questions, you should feel comfortable moving forward. However, if the answer to any of the above questions is “no”, DON’T PROCEED as the decision and/or action may have serious consequences to SunExpress and you. If you are still unsure, seek advice from your superior.
Even though you consulted with your superior but risk is still with your department or there is a risk in the Company not related with your department but you have witnessed, it is your responsibility to inform Corporate Compliance Officer to take advice where to refer the matter concerned.
All Management Levels must ensure their teams understand our Code, lead by good example, encourage open and constructive communication, take appropriate corrective action and support our employees.
3.2. Protection of confidential and proprietary information
We should protect the confidential information of agents, customers, suppliers or any other person and only disclose in the Company on a need to know basis and during our employment period and afterwards, unless otherwise required by law.
We should not accept any confidential information of any person including our competitors in an illegal or unethical way.
We should also carry out our confidentiality obligations against our prior employer or against the people with whom we had ties in the past or our family, relatives and friends.
Proprietary and confidential information includes, among the other things marketing plans, sales and marketing data, customer and employee records, research and technical data, manufacturing techniques, pricing information, strategies, and information pertaining to new products and services, information about present and future business plans, customer and supplier identities and financial and operating information. Such information must be used only in connection with Company business, may not be disclosed except as authorized, and must be safeguarded in accordance with Company procedures.
3.3.Protection of company’s patents, trademarks & copyrights
Protection of Company’s intellectual property including without any limitation its patents, trade secrets, copyrights, names and trademarks, scientific and technical knowledge, knowhow, and the experience developed in the course of the Company’s activities is essential in order to maintain the Company’s competitive advantage. In addition to protecting Company’s intellectual property rights, we should also respect the valid intellectual property rights of others. Unauthorized use of the intellectual property rights of others may expose the Company to civil lawsuits and damages. Theft and misappropriation of intellectual property may result in significant fines and criminal penalties for the Company and also for us.
3.4. Confidentiality of personal data
Confidentiality applies not only to business information, but to the personal data of the Company’s employees, former employees, job applicants, consultants, customers and other related individuals as well. We should protect and keep confidential all such personal data in the Company’s possession by following the principles below:
Personal data is collected, processed, stored, and transferred with adequate precautions to ensure confidentiality and is accessible only to individuals with legitimate reasons to know about or have access to it.
We only collect, process, and use personal data to the extent required for legitimate and clearly defined purposes. Data and information we gain access to may only be used to the permitted extent. When appropriate, individuals will be asked for their consent to the collection, processing, transfer, and storage of their personal data. SunExpress has strict commitment to abide all applicable data protection laws.
3.5. Protection and proper use of company assets
We must all endeavor to protect the Company’s assets, including intellectual property, and provide for their efficient use. You should use all reasonable efforts to safeguard the Company’s assets against loss, damage, misuse or theft. These efforts may include but are not limited to the following:
- Be alert to situations that could lead to loss, damage, misuse or theft of the Company’s assets, and should report any loss, damage, misuse or theft as soon as it comes to your attention.
- Do not use, transfer, misappropriate, loan, sell or donate any of the Company’s assets without appropriate authorization.
- Take reasonable steps to ensure that the Company receives good value for company funds spent.
- Do not use company assets in a manner that would result in or facilitate the violation of law.
- Use and safeguard assets entrusted to the Company’s custody by others in the same manner as the Company assets.
- Carelessness and waste have a direct impact on the Company’s profitability. Materials, property, and equipment owned by the Company should not be used for non-Company business.
- Theft of company assets and/or fraud, in whatever form they take, will result in termination of employment and/or criminal prosecution.
3.6. Compliance with the law
You must comply with applicable laws and regulations wherever you are around the world. If in doubt over the correct interpretation or the consequences of laws and regulations, seek advice of the Directorate Legal Affairs in SXS and Legal Head in SXD before acting.
3.7. Compliance with contractual obligations
We win the trust of our business partners by respecting the contractual obligations to which we have committed. All employees shall honor the contractual obligations to which the Company is bound with.
3.8. Compliance with corporate policies and procedures
SunExpress Executives and Employees must apply all of our corporate procedures wherever SunExpress operates.
3.9. Unfair competition
SunExpress is committed to succeeding in a competitive business environment through fair and legal actions within the market against competitors and other undertakings doing business with or for us.
3.10. Human rights and dignity
Our people are our greatest asset and key drivers of our success. For this reason, SunExpress is committed to a culture of respect to and inclusion of the individuals, and claims zero tolerance to any decisions or actions against human rights and dignity.
Being respected means being treated honestly and professionally and treating others in the way you would want to be treated.
Harassment or discrimination based on gender, age, race, national origin, religion, sexual orientation, disability or any other legally protected class is strictly prohibited and will lead to disciplinary action. Harassment can take many forms, including activity that is retaliatory or intimidating or hostile conduct such as offensive language or inappropriate jokes. Such behavior is destructive to the team environment we seek to foster. Each of us is responsible to ensure an inclusive work environment free of discrimination and where every employee is treated fairly.
SunExpress hires, promotes, develops and compensates employees based on meritocracy and without regard to age; gender; disability; marital status; race or color; national origin; religion or sexual orientation or any other legally protected class or status.
You, as well as our customers and business partners, must comply with our prohibitions against harassment, discrimination and retaliation. If you see or experience harassing or discriminatory behavior, report it to your superior if he or she is not the person acting to do so and Human Resources Directorate. You are empowered to be part of the solution. We all need to work together to maintain a respectful and inclusive work environment.
3.11. Business and financial records
Make sure that you prepare flight and engineering logs, inventory records, quality reports, expense accounts, ledgers, and all other records relevant to our business accurately and reliably. All information and documents should be archived along with essential supplementary documentation.
This is the responsibility of all SunExpress employees and reflects on the Company’s reputation and credibility. It also ensures that we meet our legal and regulatory obligations.
The integrity of our financial statements and other regulatory filings is critical to the successful operation of our businesses, and to maintaining the confidence and trust of our shareholders, customers, business partners, and other stakeholders. If you are involved in the financial reporting process, you have a special responsibility to ensure our financial statements are accurate, complete, objective, relevant and understandable. All financial information must be accurate and complete and must comply with applicable accounting principles and legal requirements.
3.12. Occupational health, safety and security
All SunExpress employees have an important role to play in ensuring that we maintain healthy, safe and secure premises for our all employees, guests, visitors and colleagues.
Always follow the relevant occupational health and safety regulations and legislation covering all SunExpress premises. Act responsibly and do not compromise occupational health and safety anywhere by taking unnecessary risks.
3.13. Conflicts of interest
A conflict of interest is any situation or activity that involves or appears to involve a conflict between your personal, social, financial or political interests and SunExpress’ interests. A conflict of interest may arise as a result of an investment, interest, personal or business relationship or other association may make it difficult to perform your work or duties objectively and effectively for the Company’s benefit. Conflicts of interest also arise when either you or a friend or family member receive improper personal benefits as a result of your position. You should be mindful of situations that might result in a conflict of interest and take appropriate action to address the circumstances giving rise to the conflict, including disclosing any relationship that might be perceived as a conflict of interest to the Corporate Compliance Officer. Please refer to the Conflicts of Interest Guideline.
3.14. Anti-bribery and corruption
A payment or offer to give something of value in an objective or subjective manner against law to gain advantage in any situation is never acceptable and exposes you and SunExpress to potential criminal or other legal actions. No payments, loans, employment or promises of employment, investment opportunities, vacation trips, gifts or entertainment should be solicited or accepted even indirectly to or from any third party working for the Company (e.g. an agency, consultant, and supplier) as a condition of the initial or ongoing engagement of such third party.
The nature of our business requires us to have frequent dealings with government agencies around the world. Dealings with officials from these agencies are often governed by complex legal rules that we are committed to complying with all anti-corruption laws including those relating to actions that could be considered bribery.
SunExpress can also be held liable for inappropriate payments made by third parties acting on our behalf. This prohibition also applies to third party agents such as business partners, consultants, travel agencies, whether a person or firm, and regardless of nationality.
Violations of anti-bribery laws can result in criminal penalties of fines and jail. SunExpress strictly forbids bribery globally. Bribery is directly or indirectly, and even for a legitimate purpose at the end; giving, promising, offering, receiving, agreeing to receive, requesting or accepting of anything of value or any kind of advantage, to or from any person in order to influence them corruptly or improperly in the exercise of their duty. A thing of value or advantage might be money; it may also include loans, gifts, entertainment, travel or favors. Please consult your superior if he or she is not the person acting to do so and Corporate Compliance Officer if you are ever in doubt.
3.15. Events & gifts, donations, sponsorship & membership
The giving or receiving of gifts, donations, sponsorships, event invitations and entertainment to or from our suppliers, customers or other persons doing business with SunExpress, or being a member to an association or organization, especially if not managed properly or conducted reasonably can give rise to perceptions regarding our judgment and business integrity, and can potentially impact our brand and reputation.
Any Third Party that has a business relationship with SunExpress may have specific policies prohibiting their employees from receiving any gifts or meals even if only of small nominal value. SunExpress employees must strictly adhere to the policies of these Third Party Companies.
You may offer or accept gifts, donations, sponsorships, event invitations and entertainment subject to the related guidelines.
Please refer to SunExpress’ Events and Gifts Guideline and also Donations, Sponsorship, Membership Guideline for more details.
3.16. Doing business fairly and ethically
Each of us must deal fairly, honestly and ethically with customers, suppliers, competitors, business partners and others with whom we interact. We cannot take unfair advantage of anyone whether through manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unethical practice. Our sales and marketing information and promotions must be honest and accurate, and must never be deceptive.
Numerous laws exist that could impose severe criminal and civil penalties not only on the Company but potentially on employees if we fail to act in a fair, legal and ethical manner.
3.17. Compliance with competition laws
We must be careful not to share information with our competitors or collude with them in ways that could hinder free competition.
SunExpress fully complies with relevant competition laws around the world. The rules governing this area are quite complex and differ from one country to another. In general, these laws prohibit agreements or actions that unreasonably restrain trade or reduce competition. Penalties can be severe for the company and for individual employees. If your job requires you to deal with competitors, you should make sure that you are thoroughly familiar with applicable procedures and comply fully with the requirements.
Please refer to SunExpress Competition Compliance Guideline.
3.18. International business restrictions
Some countries have a variety of laws restricting or prohibiting doing business with certain countries and parties. Likewise, while most countries apply various limitations on international commerce and especially on import and export, some other countries restrict or prohibit commercial activities with regards to certain group of products and technologies. We are responsible of international transactions; therefore, we should learn such laws and the way they are implemented and should follow them.
3.19. Prevention of money laundering activities
Money laundering is the process whereby criminals first conceal the origin of illicit funds and later integrate such illicit funds with the system by converting them into seemingly legitimate income.
We should protect the reputation of our Company and improve the principle of honesty by cooperating with the authorities in order to reveal possible money laundering activities.
3.20. Company computers and internet use
Although you may use the Company’s electronic equipment for incidental personal matters, you are not guaranteed personal privacy on the Company’s communication systems or of information sent to, from, or stored in Company communications.
In addition, since all documents, including electronic communications, are the Company’s property, they are subject to review and type of transaction at any time without any notice.
You may not use the Company’s computer resources or communication systems for communications that contain or promote any of the following: abusive or objectionable language; information that is illegal, unethical or obscene; messages that are likely to result in the loss or damage of the recipient’s work or systems; messages that are defamatory; use that interferes with the work of the employee or others; or solicitation of employees for any unauthorized purpose.
3.21. Protection of the environment
SunExpress reduces the detrimental environmental effects of its business activities, deploy the necessary resources as efficiently as possible and work towards the development and proliferation of environmentally friendly technologies.