HES Code requirement
As part of the measures taken to fight against the Coronavirus (COVID-19) pandemic, a HES Code, which can be obtained from the channels of the Turkish Ministry of Health, will be required for travelling within Turkey.
In this regard, all Turkish passengers traveling on one of our domestic flights within Turkey are required to obtain a HES code from the HES mobile application or via SMS as of May 28, 2020.
Every passenger needs an individual HES code per flight, regardless how many passengers belong to a booking.
We advise you to obtain your HES code and enter your code during the booking process to ensure a seamless journey.
In case the HES code is not valid during the check-in process, we will not be allowed to accept you on board the flight. In this case, we will refund your taxes and fees only. If there is an update with your status prior your flight, we will offer you an open ticket to be used within three months after the original flight date.
Please click here for further information about the protection of your personal data related to the HES code application.
Thank you for your understanding.
Below you can find our Q&As about the HES-code:
1. What is ‘HES code’?
The “HES code” application has been put into place by the Turkish Ministry of Health to fight against the COVID-19 pandemic. Within the scope of the “Hayat Eve Sığar” campaign, every Turkish citizen who will travel within Turkey needs to provide a HES code for travelling purposes. The HES code will be obtained for a certain period of time upon request.
2. Why is it necessary and for whom?
While traveling, providing a HES code is mandatory to prevent the further spread of the Coronavirus and to protect the wellbeing of the Turkish society. It is a requirement for all Turkish citizens who travel within Turkey. It is not mandatory to obtain a HES code for infants.
3. How can I create my own HES code?
HES codes can be obtained from the “Hayat Eve Sığar” mobile application or via sending an SMS to 2023 with a message consisting of the following information subsequently: “<HES>blank <Your Turkish ID number> blank <The last 4 digits of your Turkish ID Serial Number>blank<the number of the days you need the HES code for>.”
You can find the example for the short message to receive your HES code below:
2023: “HES 12345678901 1232 45”
4. Is there a requirement regarding the validity period of the HES code?
Yes. Please note that your HES code has to be valid until your flight date. We kindly ask you to create your HES code accordingly.
5. Can I obtain a new HES code if it expires?
Yes, you can create a new HES code at any time by following the same steps when your HES code expires.
6. Is it mandatory to provide my HES code for all of your flights?
This is currently mandatory for all of our domestic flights within Turkey. In case of any updates, we advise you to follow up on our announcements made from our communication channels.
7. Is it mandatory to provide my HES code for the domestic flights with connecting international flights?
No. It is not mandatory at the moment for the domestic flights with connecting international flights. In case of any updates, we advise you to follow up on our announcements from our communication channels.
8. Can I buy a ticket without entering my HES code?
No. According to the latest regulation issued by the Turkish Ministry of Interior, you should provide your HES code during the booking process. Otherwise, due to the regulations, you will not be accepted on board the flight.
9. How can I know whether I will be accepted on board before my flight?
Our systems will carry out daily status checks 14 days prior to your flight. If we detect any changes with your status, we will inform you immediately.
10. Is it possible for you to create/enter the HES code on behalf of the passengers?
Due to the data protection measures, we are not allowed to create and/or enter the HES code on behalf of our passengers.
11. Where should I enter my HES code?
If you book your flight directly from one of our channels (website or call center), you can enter your HES code during the booking process. If you book your flight through a travel agency or a tour operator, your agency/operator will ask you to provide your HES code.
12. Is it possible to fly without providing a HES code?
No. According to the regulations, you will not be accepted to the flight unless you provide your HES code during the booking process.
13. I had provided my HES code, but I was informed that I will not be accepted to your flight. Why?
Our systems will carry out daily status checks 14 days prior to your flight. Your status will be constantly checked by the system until 5 minutes before your flight. When you receive any information from our channels concerning that you will not be accepted on board, it means that you are not eligible for traveling according to the directives by the Turkish Ministry of Health.
14. I was not able to fly since my status has changed prior to my flight. Will you offer me a refund or rebooking free of charge?
If you do not provide the obligatory HES code, it means that the basic requirement for your transportation is missing. Therefore, your status will be considered as “no-show” and the refund / rebooking rules will apply accordingly.
15. I provided my HES code. However, I was not able to fly since my status has changed prior to my flight. Will you offer me a refund or rebooking free of charge?
If you have a HES code but your status has changed on your flight date, your booking will be cancelled initially (without acknowledging any legal obligation), but your ticket and the ticket value will remain unchanged and can be used for a new flight within three months after your original flight date. The rebooking is free of charge. However, should the rebooked fare be more expensive due to a change of destination and/or date, an additional payment may be necessary.
16. I am not a Turkish citizen. Should I still provide a HES code?
No. It is not a requirement for the non-Turkish citizens.