Arbitration Board

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Dispute Settlement Body

SunExpress is a member of the neutral Dispute Settlement Body for Public Transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V., SÖP). In the case of a dispute, you may present your case to the SÖP under the following conditions:

–       You have already presented your case to SunExpress and have not received a reply within two months.

–       You do not agree to the way SunExpress has settled your case.

–       Your financial claim amounts to at least 10 EUR and does not exceed 30.000 EUR.

–       Your case has not already been submitted to a national supervisory authority (e.g. Luftfahrtbundesamt) or is pending before a court.

–       Your case has not been settled by an extra-judicial conciliation settlement or through a court order.

–       Your trip is a private trip.

SÖP mediates for SunExpress only disputes pertaining to:

–       Denied boarding, long delay or cancellation of flights

–       Destruction, damage, loss or delayed carriage of baggage

–       Breaches of duty in the transport of passengers with a disability or reduced mobility

The SÖP Rules of Procedure apply.

Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin
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