BaggageSecure
Travel smart with peace of mind. Get protected if your baggage is delayed.
€7.99*
With BaggageSecure, you can enjoy your journey knowing you're covered if your baggage doesn’t arrive on your flight. Discover how BaggageSecure protects your trip — See how it works.
In case of a delay, you’ll receive goodwill payment and benefit from priority baggage delivery. BaggageSecure is an optional service designed to give you extra reassurance —without changing our strong commitment to timely baggage delivery.
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- Report delayed baggage immediately at the Lost & Found Office after arrival.
- BaggageSecure customers: Open the Property Irregularity Report (PIR) and upload it via the Delayed Baggage Form for goodwill payment.
- Payment of €400 per passenger is made within 7 days.
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Priority baggage delivery is included.
Example 1: Two passengers are traveling under the same PNR. One passenger has two checked-in bags; the other has none.
➝ Both bags are delayed
Goodwill payment: 1 × 400 EUR
Goodwill payment: 1 × 400 EUR
Example 2: Two passengers are traveling, and each has checked-in baggage under their own name.
➝ All bags are delayed
Goodwill payment: 2 × 400 EUR
Goodwill payment: 2 × 400 EUR
| Product | Flights from/to UK | All other routes |
|---|---|---|
| BaggageSecure (one way per passenger) | £ 7,99 | € 7,99 |
Add BaggageSecure now and enjoy your journey knowing your baggage is covered
Terms & Conditions
- All passengers on a PNR must purchase the SSR.
- Goodwill payment applies per passenger, not per bag.
- Payment is only for delayed bags checked in under the passenger’s name, regardless of the total number of bags or passengers
- Only for delayed luggage, not damaged bags.
- Issued only if baggage fails to arrive entirely
- Priority delivery on the baggage belt is not covered by the goodwill payment.
- This is not a compensation or insurance product offered for customer satisfaction.
The passengers are not entitled to goodwill payments in case of:
- Aircraft departure or arrival delays
- Delays in baggage delivery at the airport
- Diversions of the aircraft from the expected route
- Baggage offload due to security and safety reasons
The product is available on all routes except:
- ✖ All Düsseldorf, Munich, Stuttgart routes
- ✖ Diyarbakır ↔ Hannover
- ✖ Elazığ ↔ Hannover
- ✖ Gaziantep ↔ Frankfurt
- ✖ Zonguldak ↔ Dortmund
- ✖ Van ↔ Antalya
- ✖ Zurich ↔ Antalya
- For point-to-point passengers, there are no codeshare or interline connections available.
- In case of ticket rebooking, the corresponding SSR shall be rebooked in accordance with the above conditions and in accordance with other baggage terms and conditions free of charge.
- If the rebooking is to a route on which the product is not offered, refund provided.
- In case of voluntary ticket cancellation, no refund will be paid.
All other terms and conditions of carriage remain in effect.