Group Reservations Terms and Conditions
These rules apply to group reservations made after January 5, 2026.
International Flights
General Conditions
- To qualify as a group reservation, at least 10 (ten) passengers must travel together on the same route and date.
- Exceptionally, golf groups may request with 8 (eight) passengers.
However, in such cases, the group request must initially be created based on 10 passengers, and once the offer is received, while confirming the offer, it must be stated via email to INT gruppen@sunexpress.com and TR groupsales@sunexpress.com that the group consists of 8 passengers.
Reservation & Process
- If you are a SunExpress system agency, you must submit your group requests via the SunExpert B2B Reservation System.
- If you are not a SunExpress system agency, you can submit your group reservation requests via: https://www.sunexpress.com/en-gb/book/book-your-trip/group-bookings/
Offer Validity
- Your group offer is presented with a fare validity period.
- The validity period may vary depending on your flight date and availability.
- If the offer is accepted, the payment option periods listed below will apply.
- If the offer is not accepted, it will expire, and any new request for the same flights may result in a different price offer.
Group Reservation Prices
- Group reservation prices are offered based on current Euro pricing for a minimum of 10 (ten) passengers.
- Group offers include 20 kg of checked baggage and 8 kg of cabin baggage for all international flights.
- Payment in Turkish Lira (TRY) is not available. Offers provided as round-trip cannot be used as one-way; one-way requests may result in different pricing.
- The stated fare includes airport taxes and fuel surcharges. These reflect the total amount payable to SunExpress Airlines.
- Any changes in airport taxes or fuel surcharges will automatically apply to group reservations that have not yet been ticketed.
Payment Option Periods
- Payment options may vary depending on your flight date and availability.
- SunExpress Airlines reserves the right to determine the number of seats that can be confirmed based on flight availability after payment.
| Days Until Flight | Option Period |
|---|---|
| More than 91 days prior departure | 21 days option period |
| 60 – 90 days prior to departure | 10 days option period |
| 31 – 59 days prior to departure | 5 days option period |
| Less than 30 days prior to departure | Same day |
Payment Terms
- If more than 30 days remain until the flight:
- Prepayment: 20%
- Remaining payment: 80% (must be paid at least 30 days before the flight)
- If less than 30 days remain until the flight:
- Full payment must be made on the same day the offer is confirmed.
Payment Methods
For Authorized SunExpress Agencies: Payments can be made via:
- Bank Transfer/EFT
- Credit Card
- Agency Credit
For payments made via Bank Transfer/EFT, the payment information must be submitted using the buttons on the group request screen:
“Prepayment Made” or “Remaining Payment Made”.
- During the bank transfer, make sure to include GQxxxxxx and PNR: xxxxxxx in the reference field.This step is mandatory to correctly identify your payment.
Once the payment is approved by the relevant department, it must be uploaded to the group request by you.
If you are not an authorized agency:
Payment can only be made via Bank Transfer/EFT.
Please confirm your payment via the link sent to you by email and send the transfer receipt within the option period to:
INT gruppen@sunexpress.com and TR groupsales@sunexpress.com
Again, make sure to include GQxxxxxx and PNR: xxxxxxx in the reference field. Failure to add payment to the PNR within the option period gives SunExpress the right to cancel the reservation with penalty.
⚠️ If payment is made via bank transfer and will be uploaded using the Agency Credit option, the transfer must be completed in advance to ensure it can be processed within the PNR option period.
Banka Details:
| Beneficiary | Bank Name | IBAN | Currency | Swift code |
|---|---|---|---|---|
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR75 0006 7010 0000 0078 2108 18 | TRY | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR10 0006 2000 0140 0006 2968 38 | TRY | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR79 0006 7010 0000 0078 2174 39 | EUR | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | ZİRAAT BANKASI | TR80 0001 0020 8436 5533 0453 41 | EUR | TCZBTR2AXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR72 0006 2000 0140 0009 0921 35 | EUR | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR17 0006 7010 0000 0078 2206 89 | USD | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR86 0006 2000 0140 0009 0111 79 | USD | TGBATRIS |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR39 0006 7010 0000 0026 6318 13 | GBP | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR60 0006 7010 0000 0026 6343 45 | DKK | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | İŞ BANKASI | TR73 0006 4000 0026 2150 0164 43 | SEK | ISBKTRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | İŞ BANKASI | TR31 0006 4000 0026 2150 0166 17 | NOK | ISBKTRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR27 0006 2000 0140 0009 0944 00 | CHF | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | Commerzbank AG Filiale Offenbach am Main Kaiserstrasse 74 | DE73505400280493062400 BLZ:50540028 KNT:493062400 | EUR | COBADEFF505 |
Cancellation Conditions
| Cancellation Fees | Conditions and Timeframe |
|---|---|
| Free Cancellation after deposit | Up to 30 days before the flight, cancellations for up to 20% of the total passenger count can be made once free of charge. Passenger count must not fall below 10 (or 8 for golf groups). If this right is used, no further cancellations are allowed after full payment. If passenger reduction is used and the group is later fully canceled, the refunded amount must be returned to SunExpress by the agency. |
| Free of charge cancellation after full payment | After the final payment, the number of group members may be reduced only once, by a maximum of 10%, up to 5 days before departure. However, the total number of passengers cannot fall below 10 (or 8 for golf groups). If the cancellation right has already been used after the prepayment, it cannot be used again after the final payment. |
| 20% of the total amount | If the group is fully canceled after prepayment or the remaining payment is not made, 20% of the total amount will be charged as a cancellation fee. No free cancellation applies in this case. |
| 100% of the total amount | If the group is canceled after full payment, the entire amount will be charged as a cancellation fee. No free cancellation applies in this case. |
Flight Changes
For groups with prepayment made and more than 30 days until the flight, a one-time change of date and/or route is allowed depending on availability.
Change fee:
- Domestic flights: 300 TRY per passenger
- International flights: 10 EUR per passenger
In the case of a flight change, a class difference fee applies. If the new fare is lower than the original, no refund will be provided.
No changes are allowed after full payment.
Flights originally scheduled for the last month of an IATA season and operated in the first month of the following season will be considered as part of the same season for schedule and fare application purposes and may not be changed to a different season.
Name Entry / Name Changes
Authorized agencies must enter or change passenger names in the reservation system no later than 72 hours before the flight. For non-agency users, the deadline for submitting the name list will be communicated via email after full payment.
PNRs must not contain missing names. If a name is missing, enter NO/NAME. No electronic tickets can be issued if any name is missing.
Additional Service Requests
Authorized agencies can perform additional reservation actions such as extra seats, excess baggage, or sports equipment after the PNR is created via their own reservation systems.
For SunExpert B2B Reservation System agencies, adding infants or changing passenger types must be done within the PNR. Individual passengers (non-agency) must send such requests via email before the remaining payment is made.
For additional services that cannot be purchased through the system, you can contact the SunExpress Call Center at 444 07 97.
💡 For golf package additions: If the golf package includes a free seat, it must be added during the package selection. Otherwise, the payment step cannot be completed.
General Rules Applicable to International and Domestic Flights
- There is no tour leader ticket or free ticket application in group reservations.
- No child discount is applied for children aged 02–12.
- Infant fares (0–2 years) are valid as published in the system. Infants must be declared during the group request and their payments must be completed.
- SunExpress reserves the right to change flight times or cancel flights.
- The person, company, or agency requesting the group reservation is responsible for informing all group passengers about SunExpress group rules.
- The requester is also responsible for informing passengers about SunExpress’ personal data protection and processing policies:
- Data Protection
- Explicit Consent Text
- In case of flight cancellations due to bad weather, schedule changes, or operational reasons, SunExpress’ alternative flight procedures apply to group reservations as well.
If the group accepts the alternative flight offered by SunExpress, no refund will be issued for the original ticket. - For group transportation not specifically covered by these rules, SunExpress’ General Passenger and Baggage Transport Rules, General Operating Rules, and Flight Information for domestic and international flights will apply.
- For detailed and up-to-date information, please visit: www.sunexpress.com
- On SunExpress scheduled domestic and international flights, in-flight food and beverages are chargeable.
- For additional meal requests and pricing, please visit: www.sunexpress.com
Invoice:
The address where your e-invoices will be obtained from:
https://ebilet.fitbulut.com/ETIC_WEB_CUST_SUNEX_10/index.html
To request a proforma invoice for your group reservations, please click the link below. (Proforma invoices are issued for information purposes only and do not replace official invoices.)
https://groupreservation.sunexpress.com/s/invoicerequest?language=en_US
Contact Information
SunExpress Group Sales Department is available Monday to Friday, 09:00–18:00 (Türkiye time) via written communication.
- For Turkish Agencies: groupsales@sunexpress.com
- For International Agencies: gruppen@sunexpress.com
💳 Payments made by credit card are subject to a commission fee due to the payment channel.
If you have any further questions or need more information regarding group sales, feel free to contact us.
Additional Passenger Policy
At least 3 additional passengers can be added to the group based on the current fare. These passengers must be paid in full, are not included in the passenger reduction calculation, and are not eligible for the 20% or 10% cancellation rights.
Final Confirmation Statement
By approving the group offer provided by SunExpress Airlines, you confirm acceptance of our Group Rules and Conditions as well as our General Terms and Conditions.
The person, company, or agency requesting a group offer from SunExpress is responsible for informing the passengers about the protection and processing of personal data which can be found at:
https://www.sunexpress.com/en-gb/data-protection/explicit-consent-to-personal-data-processing/
https://www.sunexpress.com/en-gb/data-protection/
Your SunExpress Group Sales Department
Domestic Flights
General Conditions
To qualify as a group reservation, at least 10 (ten) passengers must travel together on the same route and date.
Exceptionally, golf groups may request with 8 (eight) passengers.
However, in such cases, the group request must initially be created based on 10 passengers, and once the offer is received, while confirming the offer, it must be stated via email to INT gruppen@sunexpress.com and TR groupsales@sunexpress.com that the group consists of 8 passengers.
Reservation & Process
If you are a SunExpress system agency, you must submit your group requests via the SunExpert B2B Reservation System.
If you are not a SunExpress system agency, you can submit your group reservation requests via:
https://www.sunexpress.com/en-gb/book/book-your-trip/group-bookings/
Offer Validity
Your group offer is presented with a fare validity period.
The validity period may vary depending on your flight date and availability.
If the offer is accepted, the payment option periods listed below will apply.
If the offer is not accepted, it will expire, and any new request for the same flights may result in a different price offer.
SunExpress Airlines reserves the right to determine the number of seats that can be confirmed based on flight availability.
Group Reservation Prices
Group reservation prices are offered based on current Turkish Lira (TRY) pricing for a minimum of 10 (ten) passengers.
Offers provided as round-trip cannot be used as one-way; one-way requests may result in different pricing.
The stated fare includes airport taxes and fuel surcharges. These reflect the total amount payable to SunExpress Airlines.
Any changes in airport taxes or fuel surcharges will automatically apply to group reservations that have not yet been ticketed.
Group offers include 15 kg of checked baggage and 8 kg of cabin baggage for all domestic flights.
Payment Options
- Payment options may vary depending on your flight date and availability.
- No seat blocking is performed without payment.
- SunExpress Airlines reserves the right to determine the number of seats that can be confirmed based on flight availability after payment.
| Days Until Flight | Option Period |
|---|---|
| More than 91 days prior departure | 21 days option period |
| 60 – 90 days prior to departure | 10 days option period |
| 31 – 59 days prior to departure | 5 days option period |
| Less than 30 days prior to departure | Same day |
Payment Terms
- If more than 21 days remain until the flight:
- Prepayment: 15%
- Remaining payment: 85% (must be paid at least 21 days before the flight)
- If less than 21 days remain until the flight:
- Full payment must be made on the same day the offer is confirmed.
- Full payment must be made on the same day the offer is confirmed.
Payment Methods
For Authorized SunExpress Agencies:
Payments can be made via:
- Bank Transfer/EFT
- Credit Card
- Agency Credit
For payments made via Bank Transfer/EFT, the payment information must be submitted using the buttons on the group request screen:
“Prepayment Made” or “Remaining Payment Made”
- During the bank transfer, make sure to include GQxxxxxx and PNR: xxxxxxx in the reference field.This step is mandatory to correctly identify your payment.
Once the payment is approved by the relevant department, it must be uploaded to the group request by you.
If you are not an authorized agency:
Payment can only be made via Bank Transfer/EFT.
Please confirm your payment via the link sent to you by email and send the transfer receipt within the option period to:
INT gruppen@sunexpress.com and TR groupsales@sunexpress.com
Again, make sure to include GQxxxxxx and PNR: xxxxxxx in the reference field. Failure to add payment to the PNR within the option period gives SunExpress the right to cancel the reservation with penalty.
⚠️ If payment is made via bank transfer and will be uploaded using the Agency Credit option, the transfer must be completed in advance to ensure it can be processed within the PNR option period.
Banka Details:
| Beneficiary | Bank Name | IBAN | Currency | Swift code |
|---|---|---|---|---|
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR75 0006 7010 0000 0078 2108 18 | TRY | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR10 0006 2000 0140 0006 2968 38 | TRY | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR79 0006 7010 0000 0078 2174 39 | EUR | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | ZİRAAT BANKASI | TR80 0001 0020 8436 5533 0453 41 | EUR | TCZBTR2AXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR72 0006 2000 0140 0009 0921 35 | EUR | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR17 0006 7010 0000 0078 2206 89 | USD | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR86 0006 2000 0140 0009 0111 79 | USD | TGBATRIS |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR39 0006 7010 0000 0026 6318 13 | GBP | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | YAPI ve KREDİ BANKASI | TR60 0006 7010 0000 0026 6343 45 | DKK | YAPITRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | İŞ BANKASI | TR73 0006 4000 0026 2150 0164 43 | SEK | ISBKTRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | İŞ BANKASI | TR31 0006 4000 0026 2150 0166 17 | NOK | ISBKTRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | GARANTİ BANKASI | TR27 0006 2000 0140 0009 0944 00 | CHF | TGBATRISXXX |
| GÜNEŞ EKSPRES HAVACILIK A.Ş. | Commerzbank AG Filiale Offenbach am Main Kaiserstrasse 74 | DE73505400280493062400 BLZ:50540028 KNT:493062400 | EUR | COBADEFF505 |
Cancellation Conditions
| Cancellation Fees | Conditions and Timeframe |
|---|---|
| Free Cancellation after prepayment | Up to 21 days before the flight, cancellations for up to 20% of the total passenger count can be made once free of charge. Passenger count must not fall below 10. If this right is used, no further cancellations are allowed after full payment. If passenger reduction is used and the group is later fully canceled, the refunded amount must be returned to SunExpress by the agency. |
| Free cancellation after full payment | If no free cancellation was used after prepayment, up to 10% of the total passenger count can be canceled once free of charge up to 5 days before the flight. Passenger count must not fall below 10. |
| 15% of the total amount | If the group is fully canceledIf the group is fully canceled after prepayment or the remaining payment is not made, 15% of the total amount will be charged as a cancellation fee. No free cancellation applies in this case. Passenger count must not fall below 10. after prepayment or the remaining payment is not made, 20% of the total amount will be charged as a cancellation fee. No free cancellation applies in this case. |
| 100% of the total amount | If the group is canceled after full payment, the entire amount will be charged as a cancellation fee. No free cancellation applies in this case. |
Flight Changes
For groups with prepayment made and more than 21 days until the flight, a one-time change of date and/or route is allowed depending on availability. Change fee:
- Domestic flights: 300 TRY per passenger
- International flights: 10 EUR per passenger
In the case of a flight change, a class difference fee applies. If the new fare is lower than the original, no refund will be provided.
No changes are allowed after full payment.
Flights originally scheduled for the last month of an IATA season and operated in the first month of the following season will be considered as part of the same season for schedule and fare application purposes and may not be changed to a different season.
Name Changes
Authorized agencies must enter or change passenger names in the reservation system no later than 1 day before the flight.
For non-agency users, the deadline for submitting the name list will be communicated via email.
PNRs must not contain missing names. If a name is missing, enter NO/NAME.
No electronic tickets can be issued if any name is missing.
Additional Service Requests
Authorized agencies can perform additional reservation actions such as extra seats, excess baggage, or sports equipment after the PNR is created via their own reservation systems.
For additional services that cannot be purchased through the system, you can contact the SunExpress Call Center at 444 07 97.
General Rules Applicable to International and Domestic Flights
- There is no tour leader ticket or free ticket application in group reservations.
- No child discount is applied for children aged 02–12.
- Infant fares (0–2 years) are valid as published in the system. Infants must be declared during the group request and their payments must be completed.
- SunExpress reserves the right to change flight times or cancel flights.
- The person, company, or agency requesting the group reservation is responsible for informing all group passengers about SunExpress group rules.
- The requester is also responsible for informing passengers about SunExpress’ personal data protection and processing policies:
- Data Protection
- Explicit Consent Text
- In case of flight cancellations due to bad weather, schedule changes, or operational reasons, SunExpress’ alternative flight procedures apply to group reservations as well.
If the group accepts the alternative flight offered by SunExpress, no refund will be issued for the original ticket. - For group transportation not specifically covered by these rules, SunExpress’ General Passenger and Baggage Transport Rules, General Operating Rules, and Flight Information for domestic and international flights will apply.
- For detailed and up-to-date information, please visit: www.sunexpress.com
- On SunExpress scheduled domestic and international flights, in-flight food and beverages are chargeable.
For additional meal requests and pricing, please visit: www.sunexpress.com
Invoice:
The address where your e-invoices will be obtained from:
https://ebilet.fitbulut.com/ETIC_WEB_CUST_SUNEX_10/index.html
To request a proforma invoice for your group reservations, please click the link below. (Proforma invoices are issued for information purposes only and do not replace official invoices.)
https://groupreservation.sunexpress.com/s/invoicerequest?language=en_US
Contact Information
SunExpress Group Sales Department is available Monday to Friday, 09:00–18:00 (Turkey time) via written communication.
- For Turkish Agencies: groupsales@sunexpress.com
- For International Agencies: gruppen@sunexpress.com
💳 Payments made by credit card are subject to a commission fee due to the payment channel.
If you have any further questions or need more information regarding group sales, feel free to contact us.
Additional Passenger Policy
At least 3 additional passengers can be added to the group based on the current fare. These passengers must be paid in full, are not included in the passenger reduction calculation, and are not eligible for the 20% or 10% cancellation rights.
Final Confirmation Statement
By approving the group offer provided by SunExpress Airlines, you confirm acceptance of our Group Rules and Conditions as well as our General Terms and Conditions.
The person, company, or agency requesting a group offer from SunExpress is responsible for informing the passengers about the protection and processing of personal data which can be found at:
https://www.sunexpress.com/en-gb/data-protection/explicit-consent-to-personal-data-processing/
https://www.sunexpress.com/en-gb/data-protection/
Your SunExpress Group Sales Department