Group Reservations Terms of Use
International Flights
General
A group booking is a booking with at least 10 full-paying passengers. In this case, the departure airport and the destination airport must be identical, and the group must start and finish the journey together.
Group request
The group requests will be handled through our SunExpress Reservation System (B2B).
Non-authorized agencies can request group bookings in the following link.
https://groupreservation.sunexpress.com/s/?language=en_US
Group fares
Group fare will be granted only for minimum 10 full-paying passengers and will be calculated based on up-to-date fares.
- Since it is not possible to use return flight offers for one-way flights, the prices offered for one-way flight requests may differ.
- Group offers include 20 kg of checked baggage and 8 kg of hand baggage for all international flights. The quoted fare includes airport taxes and fuel surcharges and reflects the amounts payable to SunExpress Airlines. Any changes in airport taxes or fuel surcharges will be automatically applied to bookings for which tickets have not yet been issued.
Group offer
- You will receive an offer with a price option. The option offered is based on the flight date and the availability of the requested flights.
- If you accept the offer, either via the reservation system or if you should not be a direct agency by e-mail, you will be informed of the payment options.
- We would like to inform you that seats cannot be blocked for your group before the offer has been accepted.
- If you do not accept the offer during the price option, it will automatically expire. If you re-send your request, the new price offer may be different to the original offer.
- SunExpress Airlines has the right to change the number of seats to be confirmed according to the availability of the flights.
Payment Option:
| Option Period: | |
|---|---|
| More than 91 days prior departure | 21 days option period |
| 60 – 90 days prior to departure | 10 days option period |
| 31 – 59 days prior to departure | 5 days option period |
| Less than 30 days prior to departure | Same day |
Payment details:
| Payment details: | |
|---|---|
| More than 30 days prior to departure | 20 % advance payment 80 % final payment (must be paid 30 days prior to departure at the latest) |
| Less than 30 days prior to departure | Full payment on the same day |
Payment
All Payments should be added to the PNR before the time limit is expired if the payment receives us late or added late to the PNR will be cancelled to the fullest charge in accordance with our terms and conditions.
For authorized agencies:
Payment can be made by bank transfer, credit card or with agency credit. If you choose to pay by bank transfer, please inform us accordingly via the reservation system. Please make sure to include the following information in the bank transfer description/reference section: GQxxxxxx and PNR: xxxxxxx. This step is essential for identifying your payment.
Non-authorized agencies:
Payments can only be made by bank transfer. Please confirm the payment via the link in the email and send the bank transfer receipt by e-mail to gruppen@sunexpress.com within the option time. Please make sure to include the following information in the bank transfer description/reference section: GQxxxxxx and PNR: xxxxxxx. This step is essential for identifying your payment.
SunExpress bank details:
| Beneficiary | Bank Name | IBAN | Currency | Swift Code |
|---|---|---|---|---|
| GUENES EKSPRES HAVACILIK A.S. | Commerzbank AG Filiale Offenbach am Main Kaiserstrasse 74 | DE73505400280493062400 BLZ:50540028 KNT:493062400 | EUR | COBADEFF505 |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR79 0006 7010 0000 0078 2174 39 | EUR | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | ZİRAAT BANKASI | TR80 0001 0020 8436 5533 0453 41 | EUR | TCZBTR2AXXX |
| GUENES EKSPRES HAVACILIK A.S. | GARANTİ | TR72 0006 2000 0140 0009 0921 35 | EUR | TGBATRIS |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR17 0006 7010 0000 0078 2206 89 | USD | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | GARANTİ | TR860006200001400009011179 | USD | TGBATRIS |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR15 0006 7010 0000 0026 6315 66 | NOK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR39 0006 7010 0000 0026 6318 13 | GBP | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR43 0006 7010 0000 0026 6332 93 | CHF | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR57 0006 7010 0000 0026 6341 08 | SEK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR60 0006 7010 0000 0026 6343 45 | DKK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR75 0006 7010 0000 0078 2108 18 | TRY | YAPITRISXXX |
Cancellation:
| Cancellation Fees | Conditions and Timeframe |
|---|---|
| Free Cancellation after deposit | After the prepayment, a one-time free cancellation of up to 20% of the total number of passengers is allowed until 30 days before the flight. All remaining passengers must be paid in full. The total number of passengers cannot fall below 10 (or 8 for golf groups). Once the cancellation right has been used after the prepayment, it cannot be used again after the final payment. |
| Free of charge cancellation after full payment | After the final payment, the number of group members may be reduced only once, by a maximum of 10%, up to 5 days before departure. However, the total number of passengers cannot fall below 10 (or 8 for golf groups). If the cancellation right has already been used after the prepayment, it cannot be used again after the final payment. |
| 20% of the total amount | If the group booking is cancelled up to 30 days prior to departure after the deposit has been paid, the deposit will be retained as a cancellation fee. In this case, the free cancellation allowance after prepayment does not apply. |
| 100% of the total amount | If the group booking is cancelled after the full payment has been made and less than 30 days prior to departure, the total amount will be retained as a cancellation fee. In such cases, the free cancellation conditions after full payment do not apply. |
Rebooking
More than 30 days prior to departure, the whole group can be rebooked once depending on availability (flight date and/or destination changes). Additional costs resulting from a higher fare for the alternative flight may apply. A downgrade in fare is not possible.
Less than 30 days before departure, it is not possible to make any rebooking’s.
Name changes
If you have arranged the booking via our own booking system (B2B), you can enter the list of names into your booking independently by the specified option deadlines.
For international flights, the names of passengers must be registered at least three days before departure. Name changes or entries are no longer possible from three days before departure.
Special reservations
After PNR is created, authorized agencies can add special services to their group bookings directly in the reservation system.
Contact:
You can reach the SunExpress Group department from Monday to Friday, between 09:00 a.m. and 06:00 p.m. (Turkish local time) by sending an email to gruppen@sunexpress.com.
If you have any further questions or need more information regarding group sales, feel free to contact us anytime.
“SunExpress reserves the right to unilaterally change the General Terms and Conditions and Group Conditions.”
With a group offer by SunExpress Airlines, the group conditions and general terms and conditions apply.
The person, company, or agency requesting a group offer from SunExpress is responsible for informing the passengers about the protection and processing of personal data which can be found at:
https://www.sunexpress.com/en/data-protection/
https://www.sunexpress.com/en-gb/data-protection/explicit-consent-to-personal-data-processing/
Your SunExpress Group Sales Department
Domestic Flights
General
A group booking is a booking with at least 10 full-paying passengers. In this case, the departure airport and the destination airport must be identical, and the group must start and finish the journey together.
Group request
The group requests will be handled through our SunExpress Reservation System (B2B).
Non-authorized agencies can request group bookings in the following link.
https://groupreservation.sunexpress.com/s/?language=en_US
Group fares
Group fare will be granted only for minimum 10 full-paying passengers and will be calculated based on up-to-date fares.
- Since it is not possible to use return flight offers for one-way flights, the prices offered for one-way flight requests may differ.
- Group offers include 15 kg of checked baggage and 8 kg of hand baggage for all domestic flights. The quoted fare includes airport taxes and fuel surcharges and reflects the amounts payable to SunExpress Airlines. Any changes in airport taxes or fuel surcharges will be automatically applied to bookings for which tickets have not yet been issued.
Group offer
- You will receive an offer with a price option. The option offered is based on the flight date and the availability of the requested flights.
- If you accept the offer, either via the reservation system or if you should not be a direct agency by e-mail, you will be informed of the payment options.
- We would like to inform you that seats cannot be blocked for your group before the offer has been accepted.
- If you do not accept the offer during the price option, it will automatically expire. If you re-send your request, the new price offer may be different to the original offer.
- SunExpress Airlines has the right to change the number of seats to be confirmed according to the availability of the flights.
Payment option
After confirmation of the price offer you will receive a payment option, which will be determined according to the availability of the flights and forwarded to you. Please note that no seats will be blocked for the group until payment has been received.
After receipt of payment, the flights will be checked for availability and booked if available. SunExpress has the right to determine the number of seats to be confirmed according to the availability of the flights concerned, and in the event of non-payment or delayed payment, the PNR will be automatically cancelled.
Payment
All Payments should be added to the PNR before the time limit is expired if the payment receives us late or added late to the PNR will be cancelled to the fullest charge in accordance with our terms and conditions.
For authorized agencies:
Payment can be made by bank transfer, credit card or with agency credit. If you choose to pay by bank transfer, please inform us accordingly via the reservation system. Please make sure to include the following information in the bank transfer description/reference section: GQxxxxxx and PNR: xxxxxxx. This step is essential for identifying your payment.
Non-authorized agencies:
Payments can only be made by bank transfer. Please confirm the payment via the link in the email and send the bank transfer receipt by e-mail to gruppen@sunexpress.com within the option time. Please make sure to include the following information in the bank transfer description/reference section: GQxxxxxx and PNR: xxxxxxx. This step is essential for identifying your payment.
SunExpress bank details:
| Beneficiary | Bank Name | IBAN | Currency | Swift Code |
|---|---|---|---|---|
| GUENES EKSPRES HAVACILIK A.S. | Commerzbank AG Filiale Offenbach am Main Kaiserstrasse 74 | DE73505400280493062400 BLZ:50540028 KNT:493062400 | EUR | COBADEFF505 |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR79 0006 7010 0000 0078 2174 39 | EUR | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | ZİRAAT BANKASI | TR80 0001 0020 8436 5533 0453 41 | EUR | TCZBTR2AXXX |
| GUENES EKSPRES HAVACILIK A.S. | GARANTİ | TR72 0006 2000 0140 0009 0921 35 | EUR | TGBATRIS |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR17 0006 7010 0000 0078 2206 89 | USD | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | GARANTİ | TR860006200001400009011179 | USD | TGBATRIS |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR15 0006 7010 0000 0026 6315 66 | NOK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR39 0006 7010 0000 0026 6318 13 | GBP | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR43 0006 7010 0000 0026 6332 93 | CHF | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR57 0006 7010 0000 0026 6341 08 | SEK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR60 0006 7010 0000 0026 6343 45 | DKK | YAPITRISXXX |
| GUENES EKSPRES HAVACILIK A.S. | YAPI ve KREDİ BANKASI | TR75 0006 7010 0000 0078 2108 18 | TRY | YAPITRISXXX |
Payment details:
| More than 21 days prior to departure | 15 % advance payment 85 % final payment (must be paid 21 days prior to departure at the latest) |
|---|---|
| Less than 21 days prior to departure | Full payment on the same day |
Cancellation:
| Cancelation Fees | Conditions and Timeframe |
|---|---|
| Free Cancellation after deposit | After the prepayment, a one-time free cancellation of up to 20% of the total number of passengers is allowed until 21 days before the flight. All remaining passengers must be paid in full. The total number of passengers cannot fall below 10. Once the cancellation right has been used after the prepayment, it cannot be used again after the final payment. |
| Free of charge cancellation after full payment | After the final payment, the number of group members may be reduced only once, by a maximum of 10%, up to 5 days before departure. However, the total number of passengers cannot fall below 10. If the cancellation right has already been used after the prepayment, it cannot be used again after the final payment. |
| 15% of the total amount | If the group booking is cancelled up to 21 days prior to departure after the deposit has been paid, the deposit will be retained as a cancellation fee. In this case, the free cancellation allowance after prepayment does not apply. |
| 100% of the total amount | If the group booking is cancelled after the full payment has been made and less than 21 days prior to departure, the total amount will be retained as a cancellation fee. In such cases, the free cancellation conditions after full payment do not apply. |
Rebooking
Flight and/or destination changes can be done for the whole group depending on the availability and equivalency of the conditions 21 days prior to departure at the latest. Additional Charge could be applied, if the rebooked flight has a class difference, downgrade is not possible.
Less than 21 days before departure, it is not possible to make any rebooking’s.
Name Change
If you have made the booking via our own booking system (B2B), you can enter the list of names in your booking independently by the specified option deadlines.
For domestic flights, the names of the passengers must be entered at least 24 hours before departure. Name changes are no longer possible after this time.
Special reservations
After PNR is created, authorized agencies can add special services to their group bookings directly in the reservation system.
Contact:
You can reach the SunExpress Group department from Monday to Friday, between 09:00 a.m. and 06:00 p.m. (Turkish local time) by sending an email to gruppen@sunexpress.com.
If you have any further questions or need more information regarding group sales, feel free to contact us.
“SunExpress reserves the right to unilaterally change the General Terms and Conditions and Group Conditions.”
With a group offered by SunExpress Airlines, the group conditions and general terms and conditions apply.
The person, company, or agency requesting a group offer from SunExpress is responsible for informing the passengers about the protection and processing of personal data which can be found at:
https://www.sunexpress.com/en/data-protection/
https://www.sunexpress.com/en-gb/data-protection/explicit-consent-to-personal-data-processing/
Your SunExpress Group Sales Department