Electra Airways: Your Airline to Bulgaria

Key Services and Benefits

Baggage and Check-In Information

Hand Baggage

One piece of hand baggage up to 8 kg (55 x 40 x 20 cm) per passenger. For more information on hand baggage please click here.

Checked Baggage

20 kg allowance per passenger aged 2 years and above. Infants under 2 years also have a 20 kg allowance. Excess baggage fees apply for weights exceeding the allowance, these are defined by Electra Airways, and charged at check-in. Baggage conditions apply from Germany to Burgas and Varna (brokered by SunExpress).

Pushchairs/buggies, travel cots, and child car seats are stowed in the hold with no additional charge.

The excess baggage rates at the check-in counter are significantly higher. To avoid unnecessary costs, we recommend that you book the attractive excess baggage rates in advance. Save money and book your excess baggage conveniently online.

Seats can be booked in advance to secure preferred spot. Since flights fill up quickly, last-minute bookings may not guarantee the desired seat. Book here.

Check-in

Available at Electra Airways check-in counters at respective airports. Online check-in is not available.

 

Passengers with Special Needs or Limited Mobility

Passengers of Electra Airways can take advantage of the wheelchair service, which is offered free of charge at the airport. However, you must register for this service in advance through our Customer Service Center. Contact us here.

For a smooth journey, we offer the following three service levels:

• Service Level 1 (WCHR): For passengers who have difficulty walking long distances at the airport but do not need help going up and down stairs, this service will bring them to the aircraft and pick them up from the aircraft at the arrival destination.
• Service Level 2 (WCHS): For passengers who have difficulty walking long distances at the airport and need help going up and down stairs, this service will bring them to the aircraft door and pick them up from there at the arrival destination.
• Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.

A disabled passenger or passenger with reduced mobility is a passenger whose movements are hindered physically or sensually due to mental inability, old age, disease or any other hindrance and that requires special care and service for that reason.

 

Passengers with a disability and limited mobility are defined as follows:

• Passenger with reduced mobility
• Passenger with severe mobility impairment
• Passenger Completely Immobile
• BLIND: Visually impaired passenger
• DEAF: Hearing-impaired passenger
• DEAF/MUTE: Deaf-mute passenger
• DPNA: Mentally or developmentally disabled passenger – example: passengers with difficulty in learning, dementia, Alzheimer, down syndrome, etc.

Please specify the assistance service you require, taking into account the explanations provided above.

 

We transport the following wheelchairs:

• WCMP (Wheelchair Manual Power): Manual wheelchair (without battery)
• WCBD (Wheelchair Battery Dry): Wheelchair with a leak-proof gel or dry battery

We can transport wheelchair with power supply that is operated by only non-flowing gel or dry power supply. The pole heads of the power supply should be dismantled or circuit should be completely turned off due to safety rules. Cables and power supply heads should be prevented from contacting in order to prevent short circuit.

Electric wheelchairs with a wet battery that lacks leak protection cannot be transported due to safety regulations.

Please provide us with the specifications of your wheelchair (weight, dimensions, type). If your specified wheelchair cannot be transported due to physical constraints, we regret that we must decline transportation. Additionally, please be aware that transportation may be refused if issues arise during loading due to incomplete or incorrect wheelchair dimensions provided by you.

If you prefer, you may use your wheelchair up to the aircraft and receive it directly at the aircraft upon landing.

Please note that, for safety reasons, seats in exit rows (EXIT) cannot be assigned to passengers with a disability or limited mobility.

 

We also offer further assistance service for passengers who require the following medical support:
OXYG: Passengers who need oxygen during the flight must bring their own oxygen bottle. You can download and complete the form here. Please contact the Electra Airways customer center at ghm@electra-airways.com via email no later than 72 hours before your departure.

Passengers with a cast on the arm and/or leg.

Passengers who need medical assistance and special liquid medical instruments (such as syringes) during the flight should contact the SunExpress customer center here. 

Passengers who need medical assistance and special medical instruments (such as sleep masks) during the flight should contact the Electra Airways customer center at ghm@electra-airways.com via email no later than 72 hours before departure.

Passengers who, due to illness or physical limitations, are in an exceptional physical condition or exhibit unusual behavior.

 

We do not charge any fees for the services we provide to passengers with a special need or limited mobility. Please note that passengers with limited mobility can only reserve window seats (A/F) in advance. Other seats may be assigned at the airport by check-in personnel, depending on the degree or type of physical limitation.

You can reach the Electra Airways Customer Service Center directly via e-mail: claims@electra-airways.com. 

 

Dedicated Customer Support After Landing

If you have any questions or requests regarding claims and complaints such as flight irregularities, damage to or loss of baggage, please contact the Electra Airways Customer Service Center here.

 

About Electra Airways

Electra Airways is a leading Bulgarian charter airline headquartered in Sofia.

• IATA Code/flight number: 3E
• ICAO Code: EAF
• Founded: 2016
• Fleet: 7 A320 / 1 A321

Electra Airways was founded in 2016 and specializes in full charter flights for tour operators or other airlines. With a unique knowledge of the Bulgarian market and a maintenance base in Varna on the Bulgarian Black Sea coast.

Electra Airways successfully passed the IATA Operational Safety Audit Program (IOSA) and was confirmed as a SAFA-compliant airline (European Safety Assessment of Foreign Airlines) by EASA.

Safety and Compliance

Electra Airways successfully passed the IATA Operational Safety Audit Program (IOSA) and was confirmed as a SAFA-compliant airline (European Safety Assessment of Foreign Airlines) by EASA

Terms and Conditions

SunExpress is acting as a broker for Electra Airways flights. That means that SunExpress acts as an intermediary between its clients and the contracting airline Electra Airways. Electra Airways, as a contracting and operating carrier, establishes the rules and regulations that affect its flights booked via SunExpress’ booking systems. The according Electra Airways Terms & Conditions can be checked here.

Important: Before departure, please ensure that you are informed about the current travel advice and entry requirements of the respective countries you are traveling to.