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Current travel updates

SunExpress - Protection of Personal Data Announcement

Get prepared for your upcoming flight!

Here are some tips and tricks that will help you to have a smooth and comfortable journey with us during the busy summer season:

  • Check the entry requirements: By using our interactive tool, easily find out the travel documents you need to provide, such as visa or passport, for your destination country.
  • Get real-time updates: Check out the airport website to be informed about the most recent announcements made by the departure airport
  • Check the status of your flight: Visit our Flight Status page regularly before heading to the airport. If we have you contact details, you will also receive an e-mail and SMS notification in the event of flight delays
  • Use our convenient and free Online Check-in wherever possible. Otherwise, please note that checking in at the airport for an international flight costs 5 € per passenger, one-way.
  • Arrive at the airport in a good time: Here you can find the updated airport check-in times. Please arrange your arrival at the departure airport according to these check-in times. Timely arrival is especially important for flights departing from the airports where night curfew is applied
  • Minimize the amount of your baggage: If possible, reduce the amount of your baggage you will take with you and ensure that it does not contain any prohibited items, medicine and valuable belongings such as money or jewelry. 
  • Have your travel documents ready at all times
  • Inform us about your special service requests in advance:Due to limited availability, kindly let us know your special assistance request until 48 hours before departure
  • After check-in, please go straight to passport and security control.Then, make your way directly to the departure gate.
  • Schedule your onward journey with enough connecting time: Your flight might be delayed or your baggage may take longer than usual to arrive at the baggage claim. Please spare enough time for your airport pick-up arrangements when booking your onward travel (e.g. train ticket)

We hope that these hints help you have a pleasant experience on the ground, just like your experience with us up in the sky!

Thank you for your collaboration and understanding.


Important update on current flight irregularities 

Some of our flights have been affected due to several reasons beyond our control such as the heavy air traffic in European airspace and some airports in Türkiye, wildfires in Izmir, and delayed flights coinciding with night curfews at certain European airports.

We kindly ask you to visit the airport website for the most up-to-date information about your flight before heading to the departure airport.

As a result of these disruptions, we regret to inform you that some flights have been canceled. You can find the list of canceled flights below.

Canceled flights:

Flight Date Flight Number Departure Airport Arrival Airport Departure Time (Local)
21.07.2024 XQ9128 Izmir Adnan Menderes (ADB) Gaziantep (GZT) 06:00
21.07.2024 XQ9006 Izmir Adnan Menderes (ADB) Adana (ADA) 06:40
21.07.2024 XQ7112 Antalya (AYT) Diyarbakır (DIY) 07:00
21.07.2024 XQ7630 Antalya (AYT) Adana (ADA) 07:25
21.07.2024 XQ9129 Gaziantep (GZT) Izmir Adnan Menderes (ADB) 08:20
21.07.2024 XQ9007 Adana (ADA) Izmir Adnan Menderes (ADB) 08:40
21.07.2024 XQ7631 Adana (ADA) Antalya (AYT) 09:05
21.07.2024 XQ7113 Diyarbakır (DIY) Izmir Adnan Menderes (ADB) 09:15
21.07.2024 XQ180 Antalya (AYT) Dusseldorf (DUS) 16:40
21.07.2024 XQ202 Antalya (AYT) Beirut (BEY) 17:45
21.07.2024 XQ664 Antalya (AYT) Berlin (BER) 18:00
21.07.2024 XQ203 Beirut (BEY) Antalya (AYT) 19:50
21.07.2024 XQ763 Frankfurt (FRA) Gaziantep (GZT) 20:20
21.07.2024 XQ1351 Dusseldorf (DUS) Samsun Carsamba (SZF) 20:50
21.07.2024 XQ1767 Berlin (BER) Gaziantep (GZT) 21:45
21.07.2024 XQ208 Antalya (AYT) Dubai (DXB) 23:25
22.07.2024 XQ209 Dubai (DXB) Antalya (AYT) 06:05
22.07.2024 XQ198 Antalya (AYT) Vienna (VIE) 07:20
22.07.2024 XQ126 Antalya (AYT) Saarbruecken (SCN) 07:25
22.07.2024 XQ5520 Antalya (AYT) Budapest (BUD) 09:10
22.07.2024 XQ199 Vienna (VIE) Antalya (AYT) 10:15
22.07.2024 XQ127 Saarbruecken (SCN) Antalya (AYT) 11:10
22.07.2024 XQ5521 Budapest (BUD) Antalya (AYT) 11:35
22.07.2024 XQ152 Antalya (AYT) Stuttgart (STR) 13:05
22.07.2024 XQ584 Antalya (AYT) Bristol (BRS) 15:00
22.07.2024 XQ132 Antalya (AYT) Munich (MUC) 15:35
22.07.2024 XQ420 Antalya (AYT) Warsow Chopin (WAW) 15:45
22.07.2024 XQ153 Saarbruecken (SCN) Antalya (AYT) 16:30
22.07.2024 XQ200 Dalaman (DLM) Stuttgart (STR) 17:45
22.07.2024 XQ585 Bristol (BRS) Antalya (AYT) 18:30
22.07.2024 XQ421 Warsow Chopin (WAW) Antalya (AYT) 18:40
22.07.2024 XQ133 Munich (MUC) Antalya (AYT) 18:50
22.07.2024 XQ201 Stuttgart (STR) Dalaman (DLM) 21:05
23.07.2024 XQ886 Izmir Adnan Menderes (ADB) Dublin (DUB) 15:05
23.07.2024 XQ887 Dublin (DUB) Izmir Adnan Menderes (ADB) 18:40

 

If your flight has been canceled, please contact our Customer Service Center for rebooking or refund options. Our guests who have booked their flight tickets via a tour operator should contact the tour operator directly..

All our teams are making every effort to minimize the impact of this situation on you and to ensure that you travel comfortably despite the current conditions beyond our control.

Thank you for your understanding.

Update on operations: No impact from global system issues

We would like to inform you that SunExpress has not been affected by the global information system issues due to its use of a different software system.

Our operations continue seamlessly without disruption. You can make flight reservations and complete your check-in through our website and mobile app as usual.

Thank you for your attention to the matter.


Change of check-in counters at Frankfurt Airport

Due to the construction work at Frankfurt Airport, the location of our check-in counters will change temporarily. Starting April 10th, 2024, our new check-in counters are in Terminal 1, Hall C at counters 704 – 714.


Construction at Antalya (AYT) Airport

Due to construction carried out within the scope of the Antalya Airport Capacity Expansion Project, the entrance to the domestic terminal is closed at Antalya Airport (AYT) starting January 3rd, 2024. To reach the domestic terminal, please use the international departures (Terminal 1) entrance and walk to the domestic terminal inside the airport.

The construction project will continue until the end of May 2024. Passengers are asked to use public transportation to travel to/from Antalya Airport, due to the traffic congestion caused by the construction. Further information on Antalya public transportation can be found.