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Current travel updates

SunExpress - Protection of Personal Data Announcement

Get prepared for your upcoming flight!

Here are some tips and tricks that will help you to have a smooth and comfortable journey with us during the busy summer season:

  • Check the entry requirements: By using our interactive tool, easily find out the travel documents you need to provide, such as visa or passport, for your destination country.
  • Get real-time updates: Check out the airport website to be informed about the most recent announcements made by the departure airport
  • Check the status of your flight: Visit our Flight Status page regularly before heading to the airport. If we have you contact details, you will also receive an e-mail and SMS notification in the event of flight delays
  • Use our convenient and free Online Check-in wherever possible. Otherwise, please note that checking in at the airport for an international flight costs 5 € per passenger, one-way.
  • Arrive at the airport in a good time: Here you can find the updated airport check-in times. Please arrange your arrival at the departure airport according to these check-in times. Timely arrival is especially important for flights departing from the airports where night curfew is applied
  • Minimize the amount of your baggage: If possible, reduce the amount of your baggage you will take with you and ensure that it does not contain any prohibited items, medicine and valuable belongings such as money or jewelry. 
  • Have your travel documents ready at all times
  • Inform us about your special service requests in advance:Due to limited availability, kindly let us know your special assistance request until 48 hours before departure
  • After check-in, please go straight to passport and security control.Then, make your way directly to the departure gate.
  • Schedule your onward journey with enough connecting time: Your flight might be delayed or your baggage may take longer than usual to arrive at the baggage claim. Please spare enough time for your airport pick-up arrangements when booking your onward travel (e.g. train ticket)

We hope that these hints help you have a pleasant experience on the ground, just like your experience with us up in the sky!

Thank you for your collaboration and understanding.

Important information regarding flight changes and cancellations

We would like to inform you about the recent flight changes affecting our Summer 2024 flight schedule. Due to ongoing Air Traffic Control issues, capacity constraints in European airspace, staff shortages at airports and the busy travel season, we have decided to cancel some of our flights to minimize the impact on our guests and allow them to make informed decisions about their travel plans.

Most of our affected passengers have been reassigned to alternative flights and notifications have been sent to their registered mobile phones and email addresses. If you have not been offered an alternative flight in this notification or if you do not accept the offered alternative flight, please contact our Customer Service Center for rebooking or refund options. If you have booked your flight via a Tour Operator, please directly get in touch with your Tour Operator representative.

We are deeply sorry for any inconvenience caused by these developments, which are beyond our control, and we want to emphasize that these proactive actions have become mandatory to restore normal operations and ensure your satisfaction.

Thank you for your understanding.

Update on operations: No impact from global system issues

We would like to inform you that SunExpress has not been affected by the global information system issues due to its use of a different software system.

Our operations continue seamlessly without disruption. You can make flight reservations and complete your check-in through our website and mobile app as usual.

Thank you for your attention to the matter.

Change of check-in counters at Frankfurt Airport

Due to the construction work at Frankfurt Airport, the location of our check-in counters will change temporarily. Starting April 10th, 2024, our new check-in counters are in Terminal 1, Hall C at counters 704 – 714.

Construction at Antalya (AYT) Airport

Due to construction carried out within the scope of the Antalya Airport Capacity Expansion Project, the entrance to the domestic terminal is closed at Antalya Airport (AYT) starting January 3rd, 2024. To reach the domestic terminal, please use the international departures (Terminal 1) entrance and walk to the domestic terminal inside the airport.

The construction project will continue until the end of May 2024. Passengers are asked to use public transportation to travel to/from Antalya Airport, due to the traffic congestion caused by the construction. Further information on Antalya public transportation can be found.