Travelling with kids
Children Travelling Alone (UMs)
Children are always our special guests. We work hard to make them feel comfortable onboard our aircraft. For all children between the ages of 5 and 12 and travelling alone, we offer a safe and secure Unaccompanied Minor(UM) Service for €30 one way on international flights and 50 TL one way on Turkish domestic flights. Our young guests are picked up by our friendly staff at check-in, given a UM bag to hang around the neck containing all important travel documents then escorted through customs, security checks and onto the aircraft. In the aircraft they are offered a complimentary refreshment and made to feel at home by our cabin staff during the flight. On arrival they are handed over to our ground staff who ensure they are delivered to the person designated by you. Your children are under constant supervision along the entire journey for your peace of mind.
If you would like to make use of the SunExpress UM Chaperone Service, please call our Customer Service Center at least 48 hours before your international flight and 2 hours before your domestic flight.
The following information is needed:
- flight number and date
- age and name of your child
- name and phone number of person who brings and picks up the child
- On request of the parents, children between the ages of 12 and a maximum of 16 who travel alone can also be looked after.
For detailed travel luggage regulations please click here.
Children and family service
We want to help our customers with children have as smooth a flight as possible. For this reason we include a free baggage allowance of 20 kg for international flights and 15 kg on domestic flights for infants between 0 and 2 years, free baby buggy service, free carriage of push chairs/buggies, baby cots and car child seats. Our aircraft are equipped with baby changing tables and if you need your baby’s milk or meal heated, please ask our cabin staff who will be delighted to help.
By guaranteeing yourself seats in the front row (€20 per seat one-way) you can also take advantage of a baby cot. Usage is for babies up to a maximum weight of 11 kg and only for seating Row 1 A/B/C. Please note that in some of our aircraft the baby cots is in row 2 D/E/F. There is only one baby cot available on board each aircraft and the confirmation is subject to aircraft change. For further information, please contact our Customer Service Center.
Children’s seats on board
To ensure the added safety of our youngest passengers, you can bring your child’s seat on board with you, provided it is a special model with an appropriate child restraint system. As child’s seats can be fitted only on specific seats in the aircraft – on all window seats, with the exception of those in the first row and adjacent to emergency exits – we ask that you inform us that you wish to bring your child’s seat on board when booking your seats.
Here is a list of all the car seat models that can be fitted on those aircraft seats mentioned.